Part Time Ticketing Officer
7 months ago
The successful applicant will work within the Ticketing team 3 days per week, Monday to Wednesday, and will support all home matchdays, both Football and Rugby.
**Location**: MKM Stadium, West Park, Hull, HU3 6HU
**Rate of Pay**: TBC
**Hours of work**: Min. 15 hours per week, Monday to Wednesday, 5 hours per day plus home matchdays on weekends/Bank Holidays (football and rugby)
**Your key responsibilities**
- Handle incoming football, rugby and other Stadium event ticket sales via telephone and face to face
- Follow and adhere to set sales scripts and guidelines
- Accurately enter, maintain and update customer information in the main database, with strong attention to detail
- Accurately process orders, take payments and see transactions through to the end, using Advance when adding/amending customer information
- Assist the Assistant Manager when required, communicating effectively and liaising appropriately
- Keep all associated records up to date, filing and scanning where required
- Be responsible for the printing of lost or stolen match cards and issuing replacements
- Process staff discounts and Academy free tickets
- Sign up new Football Members and Rugby Members, completing movers as and when required
- Manage any expressions of dissatisfaction or complaints professionally and appropriately by following the company’s internal complaints procedure.
- Complete refunds when required.
- Complete internal training in line with new campaigns, as and when required.
- Comply with PCI, GDPR and telemarketing regulations.
- Work as part of a team and communicate effectively with other departments and external stakeholders.
- Check PDQ’s and terminals are working before each home fixture
- Be multi-skilled to cover periods of absence or telephone lines throughout busy periods.
**What are we looking for?**
- Previous experience in administration/sales/customer service role.
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
- Capability to learn about products and services and describe/explain them to supporters.
- Excellent communication and interpersonal skills.
- Ability to deal with difficult situations in a calm manner.
- Outstanding negotiation skills with the ability to resolve issues and address complaints.
**What can we offer you?**
- 20 days annual leave, increasing to a maximum of 30 days with years of service (pro rata)
- 20% off at Tiger Leisure (following probation)
- 2 x season cards for you and/or your family to attend Hull City home games (following probation)
- Free on-site parking
- Opportunity for career progression and training
**Job Type**: Part-time
Part-time hours: 15 per week
**Benefits**:
- Additional leave
- Casual dress
- Free parking
- On-site parking
- Sick pay
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Kingston upon Hull, HU3 6HU: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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