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HR Advisor

5 months ago

Milton Keynes, United Kingdom Global Payments Full time

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

**Summary of This Role**:
Works in partnership with leaders and line managers in relation to sourcing, employee relations, compensation and benefits, HR systems and data management across multiple countries. Ensures that team member queries or concerns are dealt with efficiently and consistently. Works closely with HR colleagues across the business to monitor, review and update HR policies in line with current legislation and best practice, Effectively maintains accurate employee information manually or in a Human Resources Information System. Helps to drive organization performance by providing expertise and/or data analysis. Participates in the delivery of local, segment-wide and company-wide HR practices and strategies.

**What Part Will You Play?**:

- Gathers and may compile data for payroll processing using the Human Resources Information System (HRIS) reporting function and editing data as directed. Assists senior colleagues with cross checking physical payroll information.
- Develops knowledge of established company policies and procedures to support routine inquiries from team members, retirees, beneficiaries, and/or applicants regarding recruitment, employment, benefits, payroll, record keeping, and reporting. May assist more junior colleagues.
- Answers routine to moderately complex employee questions on HR employee policy, practices, procedures, and programs. Escalates complex issues to senior colleagues. Accompanies senior colleagues to meet with team members/managers to observe and/or document standard employee relations activities including absence discipline, performance, reorganizations, absence management, and flexible working options.
- Performs data look up and data entry in various HR administration systems to aid in resolving inquiries. Enters new hire/rehire data and team member/dependent benefit information into the appropriate HRIS, applicant tracking, and/or vendor systems. Assists senior colleagues with investigating data discrepancies.
- Assists in routine to moderately complex questions and inquiries relating to general benefits information and may assist senior colleagues in reviewing benefits packages with third party consultant. Assists with issues and requests, determines if inquiries can be completed or if escalation is needed. Reviews benefits information for publication (i.e. communications, presentations, and packets). Gathers data for retirement/beneficiary/benefits enrollment.

**What Are We Looking For in This Role?**:
**Minimum Qualifications**
- High School Diploma or Equivalent
- Relevant Experience or Degree in: No specific field; Combination of relevant training and/ or experience in lieu of degree
- Typically Minimum 2 Years Relevant Exp

**Preferred Qualifications**
- Relevant professional HR qualification or equivalent experience

**What Are Our Desired Skills and Capabilities?**:

- Skills / Knowledge - Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
- Job Complexity - Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.
- Supervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments.
- Technical Ability - Knowledgeable in applicable software systems, e.g. Microsoft Office, HRIS, Performance Management
- Conflict Resolution - Ability to diffuse difficult employee situations
- Problem Solving - Collaborate with appropriate parties to resolve team member issues

Global Payments Inc. is an equal opportunity employer.