Implementation Consultant

5 months ago

London, United Kingdom BigHand Full time

**About BigHand**:
BigHand offers technology solutions for busy legal professionals that provide data and insights to increase value and profits. Through technology, insight and experience, we deliver success for our clients future. We enable our clients to give their customers a better experience while empowering their people to be their best.

We make big happen for our customers.

We are a business driven by our values and have these at the centre of everything we do. Our BigHanders are dedicated to building a culture where we win together, we learn, we give back, we believe in each other and we find the fun. We are proud to have ranked in Great Places to Work top 50 “UK’s Best Workplaces” list for 6 years running.

**About the role****:
The role of an Implementation Consultant within the UK Customer Services team is to provide our healthcare clients with technical implementation services. This will involve providing implementation services at client sites across the UK or remotely using remote access technology. The Implementation Consultant will become a technical expert in BigHand software and associated technologies, leading technically complex projects and engaging in technical investigations and troubleshooting.

The Implementation Consultant will also be required to train customer IT staff to ensure that are able to affectively install and support various BigHand products, as well as give administrator user training, when required. Proven troubleshooting abilities, a keen desire to develop existing technical knowledge as well as good communication skills are a must.

**What **you’ll do**:

- Support the implementation of BigHand's healthcare solutions, including digital dictation workflows and speech recognition, to healthcare clients across the UK.
- Deliver implementation services across varied enterprise architectures that include Servers/ Clients, Messaging, Network, Security, Databases and Web solutions.
- Data Extraction, Manipulation & Migration between enterprise systems.
- Planning and executing migration from on-premise to the cloud.
- Compile accurate and detailed delivery reports, contribute to process improvements and help to establish best practices.
- Provide technical training to customers technical resources.

**What we’re looking for**:

- Excellent technical and customer facing skills, with experience working within a previous technical implementation role.
- Experience working within the healthcare sector (bonus if you have implemented healthcare software within the NHS)
- Capable of troubleshooting and problem-solving, with the ability to generate ideas and solutions.
- Experience with Microsoft SQL Server and TSQL.
- Good communication skills and confidence in presenting technical information.
- Good report-writing skills with an acute attention to detail.
- Can work autonomously with a well organised systematic approach.
- Knowledge of Microsoft server and desktop operating systems, networks and communication protocols.

*** What** we offer**:

- 25 days holiday (exc. bank holidays) + 3 BigHand days off between Christmas & New Year
- Various wellbeing benefits including private medical, vision, EAP and ERG’s
- Opportunities to give back with company volunteer events and individual volunteer days
- Career growth opportunities and study leave allowance
- Family benefits including enhanced parental leave, secondary caregiver leave and fertility support
- Financial benefits including pension scheme, life assurance, and salary sacrificing
- Cycle to Work Scheme and Tech Scheme
- Growing business with a global presence, flexible working, modern offices, and remote work options

**Our **DEI Commitment**:
We welcome the unique value and individuality that you can bring to BigHand. We are dedicated to recruiting solely based on capability and potential regardless of race, gender, sexual orientation, gender identity or expression, age, educational background, national origin, religion, military status or physical ability. Our BigHanders are dedicated to advancing our culture of belonging by embracing differing viewpoints, opinions, thoughts, and ideas.

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