Customer Engagement Coordinator

4 weeks ago


Dundee, United Kingdom The HR Booth Full time

Job Advert

The HR Booth are delighted to be recruiting a Customer Engagement Coordinator on behalf of Dovetail Enterprises.

As a supported business, Dovetail are a registered charity that is proud of its role in providing employment and training opportunities for disabled and disadvantaged members of society.

We are seeking a versatile and customer-focused individual to join our team as a Customer Engagement Coordinator in our Dundee office. This exciting role offers a dynamic blend of reception duties, social media content creation, customer service, sales support, and showroom sales.

**Key Responsibilities**:
1. Reception Duties:

- Welcome and greet visitors with a professional and friendly demeanour.
- Manage incoming calls and direct inquiries to the appropriate department.
- Ensure the reception area is organised and presents a positive first impression.

2. Social Media Content Creation:

- Develop and implement a social media content strategy aligned with brand guidelines.
- Create engaging and visually appealing content for various platforms.
- Monitor social media channels, respond to comments, and actively engage with the online community.

3. Customer Service:

- Address customer inquiries, concerns, and feedback promptly and professionally.
- Build and maintain positive relationships with customers to enhance overall satisfaction.

4. Sales Support:

- Collaborate with the sales team to provide administrative support.
- Assist in the preparation of sales materials and documentation.
- Follow up with potential and existing customers to ensure a seamless sales process.

5. Showroom Sales:

- Engage with customers in the showroom, showcasing products and addressing inquiries.
- Actively promote products to drive sales and achieve targets.
- Provide product knowledge and assistance to facilitate customer decision-making.

**Qualifications and Skills**:

- Previous experience in reception, customer service, or sales support roles.
- Strong interpersonal and communication skills, both written and verbal.
- Creativity and proficiency in social media content creation.
- Customer-focused with a commitment to delivering exceptional service.
- Ability to multitask and thrive in a fast-paced environment.

If you think this is the job for you, then we would love to hear from you



  • Dundee, United Kingdom Dundee Volunteer and Voluntary Action Ltd Full time

    **Post Title: Digital Engagement Worker** **Duration: Fixed-term contract, 12 months initially** **Hours: 35 hours per week** **Salary: Grade 3 (£21,757 - £24,174)** We are now looking for a highly motivated individual with a passion for making digital health and social care resources more accessible to more people; to do this, you will engage with...


  • Dundee, United Kingdom Dundee Volunteer and Voluntary Action Ltd Full time

    **Social Isolation Engagement and Participation Coordinator** **Hours: 35 hours per week** **Permanent** **Salary**: £27,278 to £ 30,309 pro rata (based on a FTE of 35 Hours) The Social Isolation Participation and Engagement Coordinator will be responsible for supporting and promoting the active participation and engagement of older people in the...


  • Dundee, United Kingdom EQ Accountants Limited Full time

    **About EQ** EQ Accountants is an accounting, taxation, audit, and business advisory practice based in Scotland and offering the full spectrum of solutions to meet our clients financial practice needs. Our specialisms include Agriculture, Engineering and Manufacturing, Healthcare, Leisure, Professions, Property and Construction, Technology and...


  • Dundee, United Kingdom Dundee Volunteer and Voluntary Action Ltd Full time

    **Social Isolation OSS (One Stop Shop) Coordinator** **Hours - 17.5 hours per week Job Share (afternoons)** **Salary - Grade 4 £27,278 - £30,309 (pro rata)** Do you want to be part of tackling social isolation in Dundee? We’re looking for an individual with fantastic community engagement skills who can join us in facilitating and supporting Third...


  • Dundee, United Kingdom NPR Recruit Limited Full time

    Customer Representative An amazing opportunity has become available to join an exceptional team, and business, our client is a UK TOP 100 business with offers fantastic benefits, personal development plus a career path. Our client has been voted one of the best 100 businesses in the UK to work for while being 140 years established. Customer...

  • Customer Assistant

    1 week ago


    Dundee, Dundee City, United Kingdom Marks & Spencer Full time

    working pattern mon tues fri sat Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve. Key Accountabilities ·...

  • Customer Assistant

    7 days ago


    Dundee, Dundee City, United Kingdom Marks & Spencer Full time

    Working Pattern Sun, Mon, Tues & Sat: Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve. Key Accountabilities ·...

  • Customer Assistant

    2 weeks ago


    Dundee, Dundee City, United Kingdom Marks and Spencer Full time

    SummaryWorking PatternSun, Wed, Thurs & Fri: All the detailsWorking Pattern Sun, Wed, Thurs & Fri: Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our...

  • Customer Assistant

    2 weeks ago


    Dundee, Dundee City, United Kingdom Marks and Spencer Full time

    SummaryWorking PatternMon, Tues, Fri & Sat: All the detailsWorking Pattern Mon, Tues, Fri & Sat: Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our...

  • Customer Assistant

    2 weeks ago


    Dundee, Dundee City, United Kingdom Marks and Spencer Full time

    SummaryWorking PatternSun, Wed, Thurs & Fri: All the detailsWorking PatternSun, Wed, Thurs & Fri: Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our...


  • Dundee, United Kingdom Adecco Full time

    Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, we have the perfect opportunity for you to shine as a Customer Service Representative! Location: Dryburgh Industrial Estate, Dundee, DD2 3TN & home based (flexible hybrid working pattern) Pay Rate: £11.32 Enhanced: £13.24...

  • Customer Assistant

    2 weeks ago


    St Dundee, Dundee, United Kingdom Marks and Spencer Full time

    Summaryworking patternsun wed thurs fri All the detailsworking pattern sun wed thurs fri Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers...

  • Customer Assistant

    2 weeks ago


    St Dundee, Dundee, United Kingdom Marks and Spencer Full time

    Summaryworking patternmon tues fri sat All the detailsworking pattern mon tues fri sat Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping...

  • Customer Assistant

    2 weeks ago


    St Dundee, Dundee, United Kingdom Marks and Spencer Full time

    Summaryworking patternmon tues fri sat All the detailsworking patternmon tues fri sat Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping...


  • Dundee, United Kingdom Insights Full time

    Are you passionate about providing a legendary experience for clients and colleagues in a global business? Are you excited & motivated by working as part of a strong team where you'll be providing meeting, catering, travel, events and reception support? If the answer is YES!!…..then our 6 month contract Business Support Coordinator role could be your...


  • Dundee, United Kingdom Marks & Spencer Plc Full time

    As the face of the business, you will be the voice of our customers helping us to continually improve. Serve our customers efficiently, both on the shop floor and at service points Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities Proactively engage with customers to understand their needs, make...


  • Dundee, United Kingdom MARKS&SPENCER Full time

    Customer Assistant - Clothing & Home - Dundee Mon, Tues, Fri & Sat: 1400-1800 As the face of the business, you will be the voice of our customers helping us to continually improve. Serve our customers efficiently, both on the shop floor and at service points · Monitor and deliver on the daily sales targets, priorities, promotions and selling...


  • Dundee, United Kingdom Sureserve Group Full time

    Everwarm employs over 500 people, delivering high-quality, multi-measure projects across the UK. We focus on quality of service and delivery, and on improving the lives our clients and their customers by creating better environments in which to work, live and learn. Our vision is to be a unique and outstanding asset and energy services organisation, where...

  • Customer Assistant

    1 week ago


    Dundee, United Kingdom Marks & Spencer Part time

    working pattern mon 1400 - 1800tues 1400 - 1800fri 1400 - 1800sat 1400 - 1800 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to...

  • Customer Assistant

    7 days ago


    Dundee, United Kingdom Marks & Spencer Part time

    Working Pattern Sun, Mon, Tues & Sat: 1600-2000 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve. Key...