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Customer Service Assistant

4 months ago

Gloucester, United Kingdom Lemon General Ltd Full time

Window cleaning company is seeking a customer service assistant to join the team to help with the growing business.

This position will suit a person with excellent telephone skills and an ability to connect with the customers. Whilst NO COLD CALLING will be required, some of the calls will concern unpaid invoices or customer complaints and thus maintaining a friendly and positive yet professional and confident manner is essential. Basic general office skills are an advantage.

Your duties will involve:

- answering the phone and dealing with any queries from existing and potential customers
- following up by phone with existing customers as needed regarding payment of invoices
- following up by phone with potential customers who requested a quote

We work Monday to Friday and whilst we offer flexibility regarding days and times, we would expect the right person to work from our office 2-3 days a week.

If you are interested in joining our team, please submit your resume and cover letter. We look forward to hearing from you

**Job Types**: Part-time, Permanent
Part-time hours: 12 per week

**Salary**: From £11.00 per hour

**Benefits**:

- Flexitime
- Free parking
- On-site parking

Schedule:

- Flexitime
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Gloucester: reliably commute or plan to relocate before starting work (required)

Work Location: One location