Income Officer

3 weeks ago


Preston, United Kingdom Community Gateway Association Full time

**Income Officer**

**37 hours per week, Permanent Position**

**Salary up to £28,246 per annum
We are looking for an enthusiastic and target driven individual to join our busy Income Management Team. The primary focus of this role will be to recover monies owed to Community Gateway, whilst doing everything possible to ensure our customers are not financially excluded.

This demanding post offers an excellent opportunity to play a key role in ensuring income is maximised for both Community Gateway and our customers.

**It is not necessary to have experience of rent collection, **as full training will be given; however applicants will need to evidence the ability to influence internal and external customers, have excellent interpersonal and team working skills, and will have previously worked in a target driven environment.

Occasional evening and weekend work is a requirement of this post. Access to a car, business insurance cover and a full driving licence are essential. A disclosure and Barring Service (DBS) check will be requested for this post.

**What will you be doing?**
- Manage a portfolio of rent accounts, ensuring a proactive approach is adopted to reduce arrears
- Communicate with customers face to face, by phone and in writing offering support and making arrangements for the repayment of debts owed to the Association
- Offer advice and assistance about rent related benefits as well as signposting customers to support with income maximisation and other support

**Why are you the best person for us?**

**The main things**:
We are looking for a self-motivated, performance driven individual who is resilient, well organised and able to handle both challenging and sensitive conversations with customers.

This role is suited to someone who can understand our customers and their circumstances, someone who isn’t afraid to ask questions, and through professional curiosity, can get to the underlying issues, someone who will make our customers feel supported and work with them to find solutions to their debt issues.

**It would nice if you also had**:

- Experience of recovering debt
- A good working understanding of the benefits system (Housing Benefit, Universal Credit)**Dates for your diary**:
The closing date for this advert is **Wednesday 29th March 2023 **with interviews expected to be held on **Wednesday 5th April or Thursday 6th April.


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