Medical Receptionist

We are looking for two Medical Receptionist to join our friendly busy GP Practice in Parkstone, Poole.

Mon-7.45-1pm, Tues 7.45-12, Wed 7.45-12.30pm, Thurs 12-6.30pm

Mon 7.45-2pm, Tues 12-6.30pm, Wed 7.45-12.

We pride ourselves on providing patient centred care, in a happy working environment, with excellent teamwork throughout the practice.

The Reception Team provides telephone and front of house service. The work is varied and interesting and includes welcoming patients and visitors, understanding and interpreting patient’s needs, resolving queries where possible, booking appointments, as well as a variety of other tasks.

Flexibility to cover annual leave and sickness will also be required.

JOB TITLE: RECEPTIONIST

REPORTS TO: RECEPTION MANAGER/PRACTICE MANAGER

Job summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job responsibilities:
Administration
- To have a thorough knowledge of all practice procedures
- To work in accordance of written protocols
- Electronic scanning of correspondence
- Entering computer data onto computer as instructed.

Reception
- Receiving patients, consulting with members of practice team
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception position as necessary
- Taking and relaying appropriately messages to all members of the Primary Healthcare Team (Doctors, Nurses, Managers etc.)
- Taking messages and requests for home visits. Coding visits.
- Dealing with queries e.g. about services and clinics run by the practice and requests for results of blood tests etc.
- Making calls on behalf of the Doctors as requested
- Receiving fees for non-NHS services on behalf of the Doctors

*

Appointments
- Process appointment requests for today/future appointments from patients by telephone and in person.
- Deal with visits/requests

Computer
- Registrations of new patients computer data entry and medical records
- Process patients changes of address computer data and medical records (have knowledge of practice area)
- Process repeat prescription requests in accordance with practice guidelines

Telephone
- Have working knowledge of telephone system

Other Tasks
- Clear rooms after surgeries
- Ensure building security have thorough knowledge of doors/windows/alarm
- Any other tasks allocated by managers

Confidentiality:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Work remotely
- No

**Job Type**: Part-time

**Salary**: From £10.42 per hour

**Benefits**:

- Company pension
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

Application deadline: 09/06/2023
Reference ID: Receptionist