Medical Secretary

Job description

Shore Medical is a GP Super Partnership with 6 practices across Poole and Bournemouth. We aspire to offer exceptional care to our 58,000 patients and are innovative in our approach to developing new teams and pathways to ever improve how general practice is delivered. We have a friendly and supportive team of more than 200 staff, with over 40 GP’s, Pharmacists, Paramedics, Nurses, Mental Health specialists and our range of administrative staff. We have a great social side to our team with Summer and Christmas parties, running and paddle boarding groups as well as many other events throughout the year.

The Practices in the Partnership are:

- Lilliput Surgery
- Poole Road Medical Centre
- Wessex Road Surgery
- Heatherview Medical Centre
- Fernside Surgery
- Parkstone Tower Practice

Situated in beautiful Dorset with the prestigious Blue Flag beaches of Bournemouth and Sandbanks, the Jurassic coastline and a wealth of attractions and countryside to visit we are lucky to be in such a fantastic area.

We are seeking an experienced Medical Secretary to provide accurate, efficient and punctual medical secretarial/ administration support to Partners, GPs, Registrars and Practice Nurses at our **Heatherview Medical Centre**, Dorset, on a permanent, part-time basis.

(35 hours per week) Monday to Wednesday 9am-5pm & Thursday 9am-2pm and Friday 9.00am-5.00pm

**Job responsibilities**:

- To provide a high quality secretarial/ administration service to the Practice and Patients.
- Efficient, fast and accurate, processing and prioritising of referral letters, from both NHS e-Referrals and the private sector, using a digital dictation system.
- Reconciling transcriptions on return from the external audio transcription provider.
- Effectively operate the e-Referrals computer system including requesting e-Referral appointments and monitoring e-Referral status.
- Update patient records in a timely and accurate manner.
- Reconciliation of medical notes for new patients including summarising and coding.
- Coding of any incoming Safeguarding documents
- Keep GPs informed of updates as necessary.
- Deal with patient queries regarding referrals, including e-Referrals.
- Monitor 2 Week Wait referrals.
- Liaising with healthcare professionals, staff members, patients, solicitors and other external organisations to assist with the resolution and administration of queries.
- To help develop new ways of processing incoming paperwork and correspondence, including coding.
- Maintenance of Practice directory to include consultants, chiropodists and other services available outside the Practice.
- Answering the telephone and assisting receptionists with queries as required.
- Franking post and taking to Post Office, along with ‘Signed For’ parcels.
- To work confidentially at all times.
- To undertake additional tasks as required by the line manager or GP Partners.

This list is not exhaustive.

**EDUCATION/EXPERIENCE**:

- Minimum 1-year Medical Secretary experience
- Experience of Dictation/Lexacom
- Proven experience in a GP/NHS department environment would be highly desirable.
- Educated to high standard of GCSE in Maths & English language
- Strong IT skills in MS Word, Excel and Outlook. Knowledge of SystmOne is desirable.
- To have tact and diplomacy in direct and indirect emotional circumstances
- Able to get on with others and be a team-player in a sometimes, pressurised and time-sensitive environment
- Be able to demonstrate commitment to equal opportunities and diversity

If you would like to be part of a prominent and well respected business where its employees work incredible hard to achieve results, have pride in what they do and fun doing so (it’s not all work and no play), we would like to hear from you.

**We offer**:

- Competitive salary
- Friendly and supportive working environment
- Continuous CPD
- NHS Pension Scheme with Life Insurance
- Competitive holiday entitlement scheme
- Cycle to work scheme

**Job Type**: Permanent, part time 25.5 and 30 hour

Pay: £11.02 per hour

**Equal Opportunity**

Shore Medical Group is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, marriage or civil partnership status, gender, gender expression or gender identity, disability, race or ethnicity, religion or belief, sexual orientation or veteran status.

**Asylum and Immigration Act 1996**

**Job Type**: Part-time
Part-time hours: 35 per week

**Salary**: £11.02 per hour

**Benefits**:

- Company pension
- Sick pay

Schedule:

- Monday to Friday

Work Location: One location

Reference ID: medsec 02-23
Expected start date: 01/03/2023