Accounts Receivable Administrator

7 months ago

Gloucester, United Kingdom Claranet Full time

**About The Role**:
**Essential duties and responsibilities**
- Work closely with the Credit Control Team and appropriate stakeholders to ensure mínimal impact on cash collection.
- Responsible for addressing any customer queries, whilst actively seeking solutions to ensure customer expectations are met by providing clear and concise billing information.
- Ensure that invoicing is accurate and issued in a timely manner.
- Ensure that all manual/ non-recurring invoices and credit notes are appropriately authorised, accurate and raised in a timely manner and making sure the credit note log is kept up to date.
- Ensure Project Invoice Proposals are checked and issued.
- Manual Invoicing of Azure, AWS, and Google usage billing.
- Issue Hosted Voice and Voice Call Usage Billing.
- Ad hoc Manual invoicing (Not Messina), i.e., SFI charges and eFax.
- Manage and action tasks on the Billing Dashboard.
- Issue Domains billing and responsible for maintaining the renewals spreadsheet.
- Manage the AR Approvals inbox.
- Maximised cash collection.
- Appropriate ledger ageing and debtor days.
- Providing an excellent customer experience throughout the commercial relationship with the customer ensuring a high-level customer engagement and a consistent approach.
- The resolution of customer queries.
- Ensure that all manual/ non-recurring invoices and credit notes are appropriately authorised, accurate and raised in a timely manner.
- All statements, reminder letters and termination of services letters to be issued in accordance with Claranet UK’s Credit Control procedures.
- Support Auditors requests.
- Providing billing calculations, including final invoicing and issue where appropriate.
- Ensure all bespoke billing reports are issued in a timely manner.
- Assist Accounts Receivable with cash analysis when required.
- Building effective relationships with customers and attend customer calls discussing complex billing requirements or invoice queries.
- Liaise with both internal and external customers promptly
- Undertake additional ad hoc duties as directed by the Credit Manager.

**Teams to collaborate with**
- Customer Success & Growth - assist with billing queries and figures
- Finance - action billing enquiries and invoicing requests
- Legal, Compliance & Procurement - monthly meetings discussing accounts with a Legal Banner and seeking advice regarding complex issues and legal impact
- Order Processing - Order Approvals, Novations and Data Quality
- Customer and Product PMO - resolve customer queries in respect of delivery discrepancies

**About You**:
**Behavioural competencies - organisational and behavioural fit**
- Demonstrable commercial acumen, with good understanding of the key elements of Claranet UK’s services.
- Highly motivated, pragmatic, and energetic team player with a positive, determined, driven and can-do attitude.
- Ability to work cross-functionally.

**Critical competencies - technical fit**
- Excellent verbal and written communication skills.
- Good Excel skills and desire to learn.
- Excellent communication and prioritisation skills, with proven ability to manage and prioritise multiple tracks of activity, without direct supervision in a fast-paced environment with tight deadlines.

**About Us**:
**About Claranet**

At Claranet, we’re experienced in implementing progressive technology solutions which help our customers solve their epic business challenges. We’re committed to understanding their problems, delivering answers quickly, and making a lasting impact to their business.

We are agile, focused and experienced in business modernisation. Our approach helps customers make genuine, significant shifts in their business strategy, to deliver financial savings, boost innovation, and create a resilient business. We continually invest in our people and the latest technologies, so our customers get peace of mind knowing that they have access to the best talent and services.

In the UK we have over 500 staff working in London, Gloucester, Warrington, Bristol, and Leeds, or as homeworkers.

**Working for Claranet**

Here at Claranet we pride ourselves on going the extra mile for and with our employees (yes, we really mean with). We offer an extensive benefits package that you can tailor to your needs, inclusive of a matching contribution pension scheme, healthcare, insurance, dental, discounted gyms and app supported benefit access.

But what we think makes us different is ‘Team Claranet,’ our dedicated internal part of the business that supports you with matters close to your heart. We proudly support local charities in each of our office locations, support employees with paid charity leave, organise key charity fundraising event per year and have a dedicated committee responsible for supporting employee’s fundraising efforts.

Claranet are one of the 10 founding members of TC4RE (Technology Community for Racial Equality.) Being a part of a group of leading UK technology organisations,

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