Benefits and Housing Needs Assistant

3 weeks ago

Hackney, United Kingdom chase recruitment group ltd Full time

PURPOSE OF THE JOB:
To deliver an efficient, high quality and customer-focussed service for a diverse client group including high numbers of vulnerable and disadvantaged households.

To mentor both new members of staff and staff from other areas in legislation, practice, procedures, performance of duties and guidance on complex case work.

To protect the public purse and assets of the Council by identifying and preventing fraud and error in all duties.

To identify holistic and cost effective solutions through casework and joint working with other services, stakeholders, partners and agencies.

To assist with the development of initiatives to meet all aims of the service, including increasing supply of properties, contract management and monitoring, mobility and re-location, with pan
- London and regional partners where necessary.

To work co-operatively across the Benefits and HousingNeeds Service to promote an effective, efficient and holistic service to residents in the borough.

To offer support and advice to customers and signpost to partners.
Knowledge, Skills and Experience:
Extensive knowledge and substantial experience of at least one of the following disciplines:
Homeless assessments and reviews; o Homeless prevention and Housing advice;
Temporary Accommodation management, maintenance, income collection and financial monitoring and payments;
Housing Supply and procurement; o Lettings, Allocations and the Housing Register; o Housing Benefit and Council Tax Reduction schemes; o Discretionary payments and Local Welfare Support;
And the legislation, regulations, policy, guidance, and practice associated with these disciplines.
Good organisational skills and the ability to prioritise your workload to deliver to tight deadlines, targets and performance standards

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