Housing Benefits Officer

4 weeks ago


Hackney Derbyshire, United Kingdom Novax Recruitment Ltd Full time

Job Title: Benefits and Housing Needs Officer

Job Type: Temporary

We are currently seeking a Benefits and Housing Needs Officer to formally respond to all stage 1 assigned casework / follow-ups, Members Enquiries, MP enquiries, Mayor & Cabinet Enquiries and Freedom of information requests within the standard KPI turnaround time and to occasionally assist the exploratory enquiries of the Business Improvement & Complaints Team (BACT) with stage 2 escalated complaint investigations and to complete Local Government Ombudsman (LGO) investigation outcome action points.

customers, staff colleagues and partners of the Council and a successful track record of positively de-escalating and settling matters during challenging conversations with various vulnerable customer groups and appointed legal/voluntary community based advocates.

Must have a strong understanding of the key challenges facing local and national government in the professional field of benefits, Council tax reduction scheme and all statutory obligations applicable under Part 7 (Homelessness) & Part 6 (Allocations) of the Housing Act 1996.

Must have a minimum of at least 5 years experience of working in Local Government and/or any other government / political organisation.

phone number removed)



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