Contact Centre Advisor

4 weeks ago

Edinburgh, United Kingdom Motability Operations Full time

**About The Role**:
Are you passionate about helping others and making a difference? Do you want a job changing people’s lives?

Then join our team to embark on an exciting career journey as our Customer Experience Specialist

You’ll discover our working environment is unique. We empower our people and trust them to make their own decisions for customers, with none of our calls being scripted. You’ll be joining a team that constantly seeks ways to improve our customer and employee experience, by embracing new ideas.

You’ll bring your passion and desire to grow and we’ll reward you with a brilliant salary of £33,095 and our Continued Professional Development programme to progress within the company.

Working a 39 hour a week shift pattern between 8 am - 7 pm Monday - Friday and 1 in 4 Saturdays 9 am - 5 pm plus 2 Bank holidays 9 am - 1 pm

We also offer Hybrid working enabling you to work up to 2 days a week from home.

When you are office we offer, free parking, free barista Coffee from our onsite Café, subsidised restaurant, free fruit and free daily healthy snacks

**About You**:
**We’re looking for someone who’s**:

- **An achiever**:You’ll love what you do, owning your calls through to resolution. Most importantly, you’ll bring your motivation and determination to excel in our exciting environment.
- **A communicator**:You’ll be a wonderful natural listener and establish effective interpersonal relationships. You’ll thrive in an environment involving public interaction.
- **An influencer**:You’ll establish trust with the customer, share knowledge and information to different audiences with different needs, and work with them on what to do next.
- **A thriver in a fast-paced environment**:You’ll handle sensitive calls with empathy, bounce back from them and be productive in challenging times to remain on track.

We focus on these core natural behaviours but we would also like you to have been in **any** Customer Service role in the past.

**The Process**:
**Stage 1 - Online Application**:CV.

**Stage 2 - Online Task-Based Assessment**:You will be completing some exciting and intuitive online tasks to help get to know you better (30-45 min). You will receive your own individualised feedback report on your strengths and areas for future focus as a reward.

**Stage 3 - Phone Call From Us**:We will explore when you can start, your location, training times etc.

**Stage 4 - Assessment Centre**:This includes various activities for us to get to know you even better.

**Stage 5 - Hiring offer**

**About The Company**:
Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 700,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

- We find solutions
- We drive change
- We care

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.

As a Motability Operations team member, you can expect:

- An annual discretionary bonus
- 15% non-contributory pension (9% non-contributory pension during probation period)
- Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help
- Employee Discount Scheme with a huge number of retailers and an app to save on the go
- Discounted Electric/Hybrid Car Salary Sacrifice Scheme
- Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)

As well as financial benefits, our staff's health and well-being are very important to us, so we also offer:

- 28 days annual leave with option to purchase and sell days
- Funded Private Medical Insurance cover
- Critical illness insurance
- Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP
- Funded health screening for ov

  • Contact/Call Centre Advisor

    4 weeks ago

    Edinburgh, United Kingdom Pontoon Full time

    Contact/ Call centre Advisor Edinburgh 6 months £12.22 per hour PAYEMy high-profile banking client are recruiting for multiple Contact/ Call centre advisor. The role is a Hybrid role which will require the candidate to work on site 3 days a week and 2 days from home, working normal office hours 9-5. The role will be for a 12-month contracting...

  • Contact/Call Centre Advisor

    1 month ago

    Edinburgh, United Kingdom Pontoon Full time

    Contact/ Call centre Advisor Edinburgh 6 months £12.22 per hour PAYEMy high-profile banking client are recruiting for multiple Contact/ Call centre advisor. The role is a Hybrid role which will require the candidate to work on site 3 days a week and 2 days from home, working normal office hours 9-5. The role will be for a 12-month contracting...

  • Contact/Call Centre Advisor

    1 month ago

    Edinburgh, United Kingdom Pontoon Full time

    Contact/ Call centre Advisor Edinburgh 6 months £12.22 per hour PAYE My high-profile banking client are recruiting for multiple Contact/ Call centre advisor. The role is a Hybrid role which will require the candidate to work on site 3 days a week and 2 days from home, working normal office hours 9-5. The role will be for a 12-month contracting...

  • Contact/Call Centre Advisor

    3 weeks ago

    Edinburgh, Scotland, United Kingdom Pontoon Full time

    Contact/ Call centre AdvisorEdinburgh6 months£12.22 per hour PAYEMy high-profile banking client are recruiting for multiple Contact/ Call centre advisor. The role is a Hybrid role which will require the candidate to work on site 3 days a week and 2 days from home, working normal office hours 9-5. The role will be for a 12-month contracting position....

  • Contact/Call Centre Advisor

    1 month ago

    Edinburgh, United Kingdom Pontoon Full time

    Contact/ Call centre Advisor Edinburgh 6 months £12.22 per hour PAYEMy high-profile banking client are recruiting for multiple Contact/ Call centre advisor. The role is a Hybrid role which will require the candidate to work on site 3 days a week and 2 days from home, working normal office hours 9-5. The role will be for a 12-month contracting...

  • Contact/Call Centre Advisor

    4 weeks ago

    Edinburgh, United Kingdom Pontoon Full time

    Contact/ Call centre Advisor Edinburgh 6 months £12.22 per hour PAYEMy high-profile banking client are recruiting for multiple Contact/ Call centre advisor. The role is a Hybrid role which will require the candidate to work on site 3 days a week and 2 days from home, working normal office hours 9-5. The role will be for a 12-month contracting...

  • Contact Centre Advisor

    3 weeks ago

    Edinburgh, United Kingdom Motability Operations Full time

    **About The Role**: We are continuing to grow our team in Edinburgh Do you get a kick out of helping others and making a difference? Do you want a new job changing lives? As a Customer Service Advisor at Motability Operations, you should expect to do all that and more by delivering outstanding customer service above the norm. Join our team and you’ll...

  • Contact Centre Advisor

    3 weeks ago

    Edinburgh, United Kingdom Motability Operations Full time

    **About The Role**: We are continuing to grow our team in Edinburgh Do you get a kick out of helping others and making a difference? Do you want a new job changing lives? As a Customer Service Advisor at Motability Operations, you should expect to do all that and more by delivering outstanding customer service above the norm. Join our team and you’ll...

  • Call Centre Advisor

    1 month ago

    Edinburgh, United Kingdom Adecco Full time

    Contact/ Call centre Advisor Edinburgh - Hybrid 6 months £12.22 per hour PAYE Do you thrive in fast-paced environments and love connecting with people? Become a Call Centre Advisor with and turn your communication skills into a rewarding career! My high-profile banking client have an exciting opportunity for multiple Contact/ Call centre advisors to...

  • Call Centre Advisor

    1 month ago

    Edinburgh, United Kingdom Adecco Full time

    Contact/ Call centre Advisor Edinburgh - Hybrid6 months £12.22 per hour PAYEDo you thrive in fast-paced environments and love connecting with people? Become a Call Centre Advisor with and turn your communication skills into a rewarding career!My high-profile banking client have an exciting opportunity for multiple Contact/ Call centre advisors to join their...

  • Call Centre Advisor

    4 weeks ago

    Edinburgh, United Kingdom Adecco Full time

    Contact/ Call centre Advisor Edinburgh - Hybrid6 months £12.22 per hour PAYEDo you thrive in fast-paced environments and love connecting with people? Become a Call Centre Advisor with and turn your communication skills into a rewarding career!My high-profile banking client have an exciting opportunity for multiple Contact/ Call centre advisors to join their...

  • Call Centre Advisor

    1 month ago

    Edinburgh, United Kingdom Adecco UK Full time

    Location Edinburgh, City Of Edinburgh Salary £12.22/Hourly Job type Full-time Industry Call Centre and Customer Service External Reference 75717 Category HR, Sales and Management - Call Centre Supervisor Contact/ Call centre Advisor Edinburgh - Hybrid 6 months £12.22 per hour PAYE Do you thrive in fast-paced environments and love...

  • Call Centre Advisor

    1 month ago

    Edinburgh, United Kingdom Adecco Full time

    Contact/ Call centre Advisor Edinburgh - Hybrid 6 months 12.22 per hour PAYE Do you thrive in fast-paced environments and love connecting with people? Become a Call Centre Advisor with and turn your communication skills into a rewarding career! My high-profile banking client have an exciting opportunity for multiple Contact/ Call centre advisors to join...

  • Call Centre Advisor

    4 weeks ago

    Edinburgh, United Kingdom ADECCO UK LTD Full time

    Contact/ Call centre Advisor Edinburgh - Hybrid6 months 12.22 per hour PAYE Do you thrive in fast-paced environments and love connecting with people? Become a Call Centre Advisor with and turn your communication skills into a rewarding career! My high-profile banking client have an exciting opportunity for multiple Contact/ Call centre advisors to join their...

  • Working From Home Call Centre Advisors

    1 month ago

    Edinburgh, United Kingdom Pontoon Full time

    Contact/ Call centre Advisor 22 per hour PAYE My high-profile banking client are recruiting for multiple Contact/ Call centre advisor. The role is a Hybrid role which will require the candidate to work on site 3 days a week and 2 days from home, working normal office hours 9-5. Responds to all shareholder queries received by phone, email, letter or...

  • Call Centre Agent

    2 months ago

    Edinburgh, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Edinburgh. We are professional, innovative and supportive. Our work environment includes: - Modern office setting - Growth opportunities - Wellness programmes - International workforce **Position: Call Center Agent** The Outbound Call Center Representative will be responsible for handling inbound...

  • Call Centre Agent

    3 weeks ago

    Edinburgh, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Edinburgh. We are professional, innovative and supportive. Our work environment includes: - Modern office setting - Growth opportunities - Wellness programmes - International workforce **Position: Call Center Agent** The Outbound Call Center Representative will be responsible for handling inbound...

  • Call Centre Agent

    3 weeks ago

    Edinburgh, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Edinburgh. We are professional, innovative and supportive. Our work environment includes: - Modern office setting - Growth opportunities - Wellness programmes - International workforce **Position: Call Center Agent** The Outbound Call Center Representative will be responsible for handling inbound...

  • Contact Centre Support Manager

    4 weeks ago

    Edinburgh, United Kingdom Cactus Search Full time

    We are searching for an exceptional leader who has a wealth of experience in the Contact Centre industry. This role does not lead a team, however, is right hand person to the Head of Operations and will lead, monitor and report on areas such as Quality,Resourcing, NPS, Trustpilot and customer relations. This role requires someone who has an extensive but...

  • Contact Centre Support Manager

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Cactus Search Full time

    We are searching for an exceptional leader who has a wealth of experience in the Contact Centre industry. This role does not lead a team, however, is right hand person to the Head of Operations and will lead, monitor and report on areas such as Quality,Resourcing, NPS, Trustpilot and customer relations.This role requires someone who has an extensive but...