Contract Administrator

6 months ago

Manchester, United Kingdom Mitie Full time

**Job description**

**Company name**:
**MITIE Engineering**

**Job Title**:
**Contract Administrator**

**Reporting to**:
**Service Desk Supervisor**

***

**Our values and behaviours**

An individual's belief in our values and behaviours is as important as their technical and/or professional know how which is why our Job Descriptions are written with these in mind.

**Job objectives and responsibilities**
- **Reporting to the Service Desk Manager, providing administrative support to the 4 service desk teams, Reactive, PPM,ADHOC and finance. Responsibilities will include but not be limited to**:

- **Work order management**
- **Upkeep of relevant CRM (Maximo)**
- **Supply chain management**
- **Input of engineer timesheets into finance system**
- **Engaging with site teams for updates and update of system**

**Main duties**
- **Effectively monitor delivery of reactive works and ensure contract SLA's**
- **Allocate and dispatch reactive work orders to appropriate engineers/supply chain**
- **Extract system reports to identify the current flow of work orders from CRM to enable correct and timely allocation.**
- **Manage supply chain activity to ensure timescales/KPI's are met**
- **Ensure work orders are completed to meet the contractual timescales**
- **Raise/approve supply chain purchase orders where appropriate**
- **Responsibility for Outlook Inboxes daily**
- **Undertake any additional duties or responsibilities that are deemed required by the business in supporting the daily operation of the contract.**

**Person Specification/Knowledge/Skills**
- **Experience of using CRM system (preferable Maximo)**
- **Experience in a FM environment would be desirable but not essential**
- **Good administrative and organisational skills.**
- **Excellent communicator at all levels.**
- **Polite and confident telephone manner.**
- **Ability to multi-task and work under pressure.**
- **Team player - Ability to work alone or as part of a team.**
- **IT literate - Excel to at least intermediate level**
- **Ability to prioritise workload and manage change effectively**
- **Attention to detail.**

**Working within the Mitie values and behaviours**

**People **Mitie is a people business. It's our people, and their drive to do their jobs to the best of their ability that makes us different.

**Trustworthy**
- We do what we say we will

**How we behave**
- We treat all colleagues with respect
- We challenge people when they don't do the right thing
- We welcome advice from anyone that might improve what we do
- We are open and honest
- We think safety and always follow rules for safe working

**Helpful**
- We go out of our way to make a difference

**How we behave**
- We work with each other to achieve the best for clients and for Mitie
- We share information to help colleagues succeed
- We build great relationships
- Our first response to requests will always be positive
- We look out for each other, never walking by unsafe actions or situations

**Inspiring**
- We help others to be the best they can be

**How we behave**
- We support and encourage each other to develop
- We lead by example
- We set clear expectations
- We listen to and learn from others
- We learn from mistakes and incidents to prevent recurrence

**Passion**_ _**Take our people, add their passion, and you get something really special.

**Spirited**
- We give it everything we've got

**How we behave**
- We do good things for each other, the environment and the community
- We appreciate diversity and encourage it
- We demonstrate team spirit
- We are committed to doing things better and setting new standards in all that we do
- We take pride in what we do and have fun doing it
- We celebrate success and say thank you

**Fresh thinking** **We want our people to find inspiration from skill development and career progression, and enjoy respect and recognition for a job well done.

**Pioneering** -**_ _**

We do things that excite and amaze

**How we behave**
- We bring new ideas to the way we do things
- We are willing to try new things
- We encourage and support innovation
- We consider things from other peoples' points of view
- We embrace new thinking and technologies
- We build health & safety into everything we do

***

**Health and Safety responsibilities**
- Follow Group and company policies and procedures at all times;
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
- Use all work equipment and personal PPE properly and in accordance with training received;
- Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

**Note**

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The

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