Customer Account Executive

4 weeks ago

Rugby, United Kingdom ROSE & YOUNG RECRUITMENT LTD Full time

**Customer Service Executive - Permanent**

**Rugby - Office-based**

**£26,500 per annum**

**Our client is looking to recruit an experienced customer service professional. You will be able to multi-task, communicate well with clients and internal departments, be highly organised and have good MS Office/system skills. This role is focussedon someone who is highly motivated and proactive within a role.**

**General Duties**:

- Act as the customer primary point of contact for commercial and logistic enquiries.
- Perform Account Management: Monitor and optimise sales growth within selected accounts. Make outgoing sales calls to customers to secure sales opportunities, follow up on quotations and projects whilst maintaining high level of customer satisfaction.
- Timely preparation of quotations and contract bids in response to customer enquiries. These quotations to take account of customer needs and internal policies and procedures
- Follow-up of quotations to ensure the Company win the business or fact find.
- Review incoming customer purchase orders to ensure requirements conform to quotation/contract and that they can be met by the Company.
- Accurately enter customer purchase order as sales order into CRM system. Acknowledge sales order, market feedback, competition position, competition sales policy.
- Process and transmit order amendments to the plants.
- Monitor and report on customer order book status.
- Compliance of sales and Quality Procedure.
- Respond to general/routine queries from customers.
- Highlight potential problems with service to customers to appropriate personnel within the Company and proactively look for solutions.
- Ensure all paperwork is filed in accordance with sales procedures.

**Other Functions**
- You will report to the UK Sales Manager and provide additional assistance for any sales activities that may be required to support the business.

**Education/Qualifications**
- GCSE Maths and English or equivalent (Grade C +) is essential.

**Experience and Knowledge**
- It would be desirable to have worked within a manufacturing environment, but not essential.
- Sales Force (CRM) is desirable, but not essential.
- It is essential to be computer literate with a working knowledge of Microsoft office (Proficient in Word, Intermediate/Advanced user of Excel)

**Salary**: £26,500.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Wellness programme

**Work Schedule**:
Day shift: Monday to Friday

**Supplemental pay types**:
Performance bonus

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