Operational Delivery Manager

2 weeks ago

Ruislip, United Kingdom Reed Talent Solutions Full time

Job description

We have an exciting opportunity for you to join our team as an Operational Support Manager at British Forces Post Office (BFPO) Northolt. In this role you will be entrusted with ensuring a high-quality service is delivered by using your ability to collaboratewith others, provide suggestions for resolution to problems and to deliver a range of time-sensitive outputs.
For centuries, our Armed Forces have managed an in-house postal service, delivering mail across our military history including both World Wars. The British Forces Post Office (BFPO) provides postal and courier services to the UK Armed Forces and is a renownedbrand across Defence.
The Defence Courier Service (DCS) is responsible for the safe and secure movement of Protectively Marked Material (PMM) in the UK and worldwide.?

On top of the salary this position also offers an Outer London Weighting /Recruitment and Retention Allowances of £3250.

Please note attendance to the stated site is required for this position

We strongly recommend tailoring your CV in line with our?CV guidance?before applying, with specific sections to highlight Key Achievements, Relevant Experience, and Applied Skills & Knowledge.?

About the role

We are looking for a dynamic, self-motivated, hardworking, and organised manager who can work in a customer-focused team environment to tight timescales, while remaining positive and focused on delivery of support to DCS operations outputs.?

Your responsibilities will include:

- Functional Development Officer for up to 14 Courier Escort Drivers and will be required to support their training and professional development.
- Working closely with the DCS Quality Assurance Manager, you will be required to cover aspects of this crucial role, to facilitate the continued secure escort of PMM in accordance with correct diplomatic processes contained within the Vienna Convention.
- Operate and contribute to the management of a small but busy team receiving and escorting circa 1500 items of PMM weekly.
- Responsible for appropriately tasking Defence Couriers (DC) to enable the swift and secure worldwide escort of PMM.
- Ensure the production and distribution of monthly DC Schedules outlining DCS Routine Tasks.
- Being the DCS Airport Authorised Signatory for Airside Passes and booking all DCs routine flights and Eurotunnel crossings.
- Liaising with DCS Operations Cell, you will forecast and book training, medicals, and courses, ensuring all are in date. Work with managers to approve and input all leave requests, Medical and Dental appointments into a monthly duties matrix.?

You will be required to be 1 of 2 Electronic Procurement Card (EPC) Holders for Defence Courier Service (Full training is provided)

In the role you will be required to work 7.4 hours per day between 08:00 - 18:00 hours, Monday to Friday, although some additional hours or flexible working may be required. Exact duty timings will be discussed at interview.

Individuals are required to attend site. Headquarters BFPO is conveniently accessible from the M40 motorway, the A40 and London Underground tube stations.??

Please note that, due to security requirements, this post is reserved for?SOLE UK nationals.

Person specification
- Proven ability to manage and work within a team.
- Proven effective communication skills both verbal and written.
- Intermediate IT skills and proficiency in the use of Microsoft Office 365 (Outlook, Word, and Excel).?
- Previous experience within, or clear understanding of, the logistic/transport sector.

In addition to the responsibilities above, the following?technical competencies and behaviours?will be assessed at interview:
Core Behaviours:
Making Effective Decisions CSBC 3

Working Together CSBC 3?

Technical - Function Competency Framework:
Making evidence-based decisions - Practitioner

Enhancing Service Support systems - Practitioner

**Benefits**:
We're pleased to offer a generous benefits package to support everything from your work-life balance to your bank balance, including:

- 25 days’ holiday a year, plus 1 day a year up to 30 days, 8 bank holidays and a day off for the King’s birthday
- A market-leading employer pension contribution of around 27 percent, an annual performance-based bonus, and recognition awards
- Flexible and hybrid working wherever possible, to support your work-life balance (though some attendance to the stated site is required)
- Access to specialist training and funded professional qualifications, with plenty of opportunities and support for progression
- A huge range of discounts including retail, sports, leisure, restaurants, gifts, days out, holidays, cinema, motoring, insurance, health care, gym memberships, and more
- Up to six days of paid leave a year for volunteering
- Enhanced maternity, adoption, and shared parental leave schemes, offering 100% pay for 26 weeks (after a qualifying period)
- We champion a diverse and inclusive environment, where everyone can be themselves and give their best. We believe that by harnessing the power of different ideas, experiences, and perspectives, we can achieve our ambitions, together. If you have a disabilityor additional need that requires accommodation, please let us know.

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