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Spa Administrator

4 weeks ago

Nottingham, United Kingdom Nottinghamshire Healthcare NHS Foundation Trust Full time

To be responsible for processing all incoming referrals to the SPA, dealing with queries, taking detailed messages and responding or referring them to the relevant member of the multi disciplinary team in a timely manner as defined in the agreed referral management protocols. To use communication skills effectively to enable referrers to explain needs and the assistance required. To register referrals and, where appropriate, signpost other services and agencies. To seek advice and guidance of the line manager/duty clinician if appropriate services are not available.

To ensure that all referral documentation contains appropriate and relevant information to assist the clinicians. To be responsible for data input in electronic clinical records to support the regular flow of information between SPA, clinical teams and other partner agencies/departments as required. To ensure that electronic systems are kept up to date at all times by entering and amending patient details onto the computer database as required to allow audit and review information and relevant reports to be produced as required. To ensure that communications with other health care professionals are managed in accordance with local and Trust Policy.

To cover in the absence of other admin colleagues Ensure patient referrals are processed and recorded on the RIO database and that documents are appropriately uploaded on to the clinical record. To provide an efficient typing service of correspondence. Please note this post does not meet skill level required for a Skilled worker visa. Applicants requiring a Skilled Worker visa will usually need to be in a role which is at Band 3 or above, however please note not all Band 3 roles are capable of sponsorship.

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