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Helpdesk Administrator

4 months ago

Oldham, United Kingdom Kier Group Full time

We’re looking for a Helpdesk Administrator to join our Facilities Management team at Failsworth School. Within this role, you can enjoy family friendly policies, access to both Cycle to Work and Green Car schemes and even more.

**Location**: Failsworth School - Oldham

**Contract**: Permanent, full time - 40 hours per week

**Salary**: £10.90 per hour

**Responsibilities**

As a Helpdesk Administrator, you will provide operational administration support to enable the operational managers and helpdesk team members to deliver all operational requirements on the Oldham School FM contract.

Your day to day will include:

- Logging and jeopardy managing tasks and events using the Kier CAFM system (Concept Evolution), checking that the correct category and KPIs are assign to every even raised
- Updating and closing tasks and events according to SLA’s to avoid financial penalties
- Liaising with the client, helpdesk, subcontractors, and operational staff to ensure that reactive and planned maintenance activities are delivered
- Reviewing maintenance task progress in both client and Kier helpdesks
- Assisting with financial systems and information, including Excel spreadsheets, raising the Purchase Orders and Invoices

**What are we looking for?**

This role of Helpdesk Administrator is great for you if:

- You have proficient IT skills including Microsoft Word, Excel, PowerPoint
- You can work in a fast moving, timebound environment with excellent telephone manner
- You have experience working in a helpdesk, coordinating, or planning type role

**We’re proud to be able to offer our fantastic employees a wide variety of benefits that you can tailor to your needs. Some of our favourites include**:

- new and enhanced family friendly policies, including eight weeks paternity leave, 26 weeks maternity leave, pregnancy loss leave, surrogacy leave, menopause guidance, and more
- Access to our Green Car Scheme
- Kier Rewards giving you access to our discount shopping site with offers available from over 800 retailers
- Matched pension up to 7.5%
- Access to a 24/7 GP

And so much more You can read the full details of all our benefits on our website.

**Who is Kier?**

As a leading UK infrastructure services, construction and property group, our purpose is to sustainably deliver construction and infrastructure services which are vital to the UK.

Our projects are those that support the local communities we work in, helping them thrive and progress. We take pride in bringing specialist knowledge, sector leading experience and fresh thinking to all that we do.

We are collaborative, trusted, and focused, and we will empower you to achieve your career goals, and listen to your thoughts, ideas and challenges.

**Diversity and inclusion**

Making Kier a diverse and inclusive place to work is a huge priority for us. We’re proud of the steps we’ve taken so far, but we know we must always do more. Our employees are key in shaping Kier’s diversity and inclusion (D&I) initiatives, and our people have made a huge impact on how we work, by using their experiences to shape our policies and initiatives. You can see more about our D&I action plan here.

Closing Date: 16th February 2023