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Administrator

4 weeks ago

Redhill, United Kingdom The Plan Group Ltd Full time

This is an excellent entry-level role, or for someone who has up to a year's administration or customer service experience.

The role includes performing basic administration tasks, dealing with incoming post and enquiries and processing renewal and new business documentation to enable account handlers to deal directly with customers. You are expected to act as part of a team and as such, your role may be occasionally altered to help other complete their duties.

**Main Duties & Responsibilities**:

- Sort and distribute the incoming post.
- Collect and frank the post on a daily basis.
- Accurately process new business and renewal documentation and send to clients in an effective and timely manner.
- Write and dispatch routine letters to clients.
- Contact clients by telephone when necessary to chase outstanding documents, direct debit defaults and payments.
- Carry our pre-renewal checks with clients and gather pre-renewal documents.
- Update client MID records as requested.
- Demonstrate a positive, enthusiastic, committed and flexible attitude towards other team members, recognising the importance and benefits of effective team working.
- Attend team and staff meetings as and when required.
- Carry out any other duties within the scope, spirit and purpose of the job as requested by your manager/team leader.

**Essential Skills & Attributes**
- Professionalism
- Display patience and politeness within a sometimes pressurised environment.
- Ability to communicate with colleagues at all levels of seniority and liaise effectively with other internal departments.
- Good team working skills and ability to work with mínimal supervision.
- Proven desire to update knowledge and skill set when required.
- Proficient in MS Office.

**About Us**

Plan Insurance Brokers is an independent, market leading commercial insurance brokerage. We arrange high quality cover and provide intelligent insurance solutions to UK businesses and have done so for nearly 30 years.

We are a friendly company, offering real career progression and outstanding training and mentoring through our in-house dedicated team. A large number of our team leaders and managers have been with us for a long time, having started perhaps handling calls or as apprentices and flourished with the business.

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£23,000.00 per year

**Benefits**:

- Bereavement leave
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Health & wellbeing programme
- Life insurance
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Redhill: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Language**:

- English (required)

Work Location: In person

Application deadline: 08/12/2023

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