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Administrator

3 months ago

Redhill, United Kingdom The Plan Group Ltd Full time

**The Role**

We have a fantastic opportunity for someone to join our commercial team as an administrator. You will be administering commercial policies including new business paperwork, renewal administration as well as mid-term adjustments and will have the chance to develop and grow your own skill set and knowledge bank.

You will be joining a team of friendly professionals that really do get on and care about the company they work for. The commercial team at Plan have some ambitious growth plans over the next coming years so this is a great opportunity to join us

**Essential Skills**
- Excellent planning and organisational skills and good attention to detail.
- Favourable team working skills and ability to work with mínimal supervision.
- Proven desire to update knowledge and skill set when required.
- Written and spoken communication skills that allow you to inform and advise others clearly.
- Good problem solving and negotiation skills.
- A strong work ethic and a professional approach to all aspects of business internally and externally.

**Main Duties and Responsibilities**
- Achieve all individual KPI targets set by the company, whilst managing customer and team expectations.
- Build and maintain effective relationships with underwriters and colleagues.
- Deliver customer service in line with ‘best practice’ and ensure compliance to relevant policies.
- To provide an efficient and effective service to customers, understanding their needs and requirements and working to exceed these wherever possible.
- Accurately process policy documentation and send to clients in an effective and timely manner.
- Call clients to request required documentation or payments.
- Maintain accurate records and computer files.
- Demonstrate a positive, enthusiastic, committed and flexible attitude towards other team members, recognising the importance and benefits of effective team working.
- Attend team and staff meetings as and when required.
- Carry out any other duties within the scope, spirit and purpose of the job as requested by your manager/team leader.

**Job Types**: Full-time, Permanent

**Salary**: Up to £23,000.00 per year

**Benefits**:

- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: Hybrid remote in Redhill

Expected start date: 29/04/2024