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Technical Writer

3 months ago

London, United Kingdom Easyship Full time

Easyship is revolutionizing logistics for eCommerce. With our all-in-one cloud based shipping software, businesses of all shapes and sizes have the tools needed to scale globally. At Easyship we believe in accelerating borderless commerce. We're proud that a diversity of small business owners, crowdfunding campaigns, and global brands trust Easyship as their gateway to the world.To learn more about us click here.

**Job Title**:Technical Writer

**Reports to**:Product Manager

**Location**:London (Hybrid 3x/week)**

**Key Relationships**:Business Development, Customer Success, Product and Engineering teams

**Job Purpose**:
Easyship is a shipping technology platform that connects sellers and marketplaces to couriers. Beyond that, we also build and execute customized end-to-end shipping solutions for clients worldwide. These Logistics solutions can combine a number of partners and services, from global freight forwarding services to last-mile delivery. We're looking for an experienced project manager with good knowledge of ecommerce shipping, warehousing & fulfillment to oversee the delivery of these projects for our clients. As a Technical Writer you are responsible for developing comprehensive high-quality documentation and content that will enable our customers to obtain maximum value from our products and services.

**What you'll do**:

- Convert complex documentation to easy language for multiple audiences
- Write and maintain internal facing and public API Documentation
- Write user documentation
- Create product manuals with screenshots and tutorials
- Write documentation for internal technical teams
- Help other writers in creating documentation
- Continuously improve current content

**Who you are**:

- Bachelor's degree or higher in Information Systems, Information Technology, Computer Science, or other related disciplines.
- 2+ years of proven experience in writing technical documentation
- Understand and explain complex technical concepts in an easy-to-digest manner
- Strong research and analytical skills
- Ability to undertake multiple projects and deliver on tight deadlines
- Excellent technical writing skills in English
- Excellent verbal communication skills in English
- Detail-oriented

**What you'll get**:

- **Competitive Equity Package**: Earn more than just a competitive salary. Receive equity shares to gain wealth as the company grows.
- **Dental Insurance**: Your health and well-being is important to us
- **Gym & Wellness Reimbursement**: Training for a big race? Don't sweat it. We offer gym reimbursement for all employees.
- **Generous Vacation Policy**:We think time off is essentialand we encourage it
- **Duvet Day**: Perfect for those cold winter days, when you don't want to escape the warmth of your bed
- **Mental Health Day**: You deserve a day off A chance to recharge and enjoy 'Me Time'
- **4 weeks of 'Work from Anywhere'**: Whether you're working from the beautiful beaches in the Bahamas or by the fireplace on your ski trip in Switzerland - just make sure to send us a picture
- **Professional Development**: We're here to help you hit your career goals to help get you where you want to be.
- **Company issued laptop**: Who wants to work from their personal laptop? Let's keep work and personal life separate
- **Unlimited Coffee, Drinks & Healthy Snacks**: Because we love spoiling our team
- **Annual Team Summit**: Got the travel blues? Our all-team summit in Hong Kong is a good place to start.
- **Flexible Working**:We offer you an autonomous environment to perform at your highest level

**You will work closely with our product team. Learn more from our Head of Product, Raph