Technical Writer
3 weeks ago
**Job Purpose and Background** in summary**
The Technical Writer will be responsible for ensuring documentation for the Disclosure Management and Questionnaire domains is clear, accurate and supportive of the overall product goals. Documentation includes internal technical documentation on how stuff works including logic, configurations & set up, detailed process maps if required to support above, release notes and videos. As the role progresses there will also be opportunities to respond to business FAQ’s and training on the platform for customer facing roles.
This is a contractor role for up to 6 months full time based at CDP’s London office reporting to the Director of Product Owners. Day rate is £350-£450.
**About CDP**
**About the Digital Team**
The Digital Directorate delivers cross-cutting digital components and services which support delivery across CDP. This aims to achieve a shared vision of a modern, digital and collaborative organisation.
**Key responsibilities include**:
Documentation Planning:
- Collaborate with product owners, developers, and other stakeholders to understand requirements and timelines.
- Participate in sprint planning meetings to identify documentation needs for upcoming features or changes.
- Prioritize documentation tasks based on project timelines and user needs.
Content Creation:
- Write and maintain technical documentation such as user guides, API documentation, release notes, and process maps.
- Translate technical information into clear and concise documentation that is easy for users to understand.
- Ensure documentation is accurate, up-to-date, and reflects the latest product features and changes.
- Write in a style and tone that aligns with the target audience and user personas.
- Create and maintain internal documentation such as wikis or knowledge bases to support ongoing development efforts.
Content Review and Feedback:
- Collaborate with developers, product owners, and QA team members to review documentation for accuracy and completeness.
- Incorporate feedback from stakeholders to improve the clarity and usability of documentation.
- Conduct usability testing of documentation to identify areas for improvement.
Documentation Maintenance:
- Keep documentation up-to-date with the latest product releases and changes.
- Manage documentation versioning and ensure that older versions are archived or updated as needed.
- Monitor user feedback and support tickets to identify common issues or areas where documentation can be improved.
- Provide training and support to team members on documentation tools and processes.
Continuous Improvement:
- Stay informed about industry best practices and trends in technical writing.
- Identify opportunities to automate documentation processes or improve efficiency through tools and templates.
Cross-functional Collaboration:
- Actively participate in Agile ceremonies such as daily stand-ups, sprint reviews, and retrospectives.
- Collaborate closely with product owners, developers, designers, testers, and other team members to ensure alignment between documentation and product development efforts.
Communicate effectively with stakeholders to gather requirements, provide updates on documentation progress, and address any concerns or questions
**You will have the following skills and experience**:
- Proven experience as a Technical Writer or similar role within a Product-led organisation, preferably with a focus on customer portals, and data collection
- Excellent communication and collaboration skills, with the ability to work effectively with in-house employees from various functions, as well as technical teams.
- Project management experience, with the ability to manage projects from end-to-end, ensuring on-time delivery, within budget, and to the highest quality standards.
- Familiarity with industry best practices and trends in technical writing
**Before you apply**
**How** **to** apply**:
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