Account Technical Manager

1 week ago


London, Greater London, United Kingdom Writer Full time

As generative AI became a board-level initiative almost overnight for most enterprises, our market matured dramatically and we benefit from that tailwind.

Every company grows differently, and we grow when we help our users write better, faster.

As a Technical account manager, your objective will be to partner with your customers to support them in uncovering, and then creating solutions to serve their business needs, including creating custom templates and working through our APIs.

You'll work alongside your account partners, including a CSM and Implementation manager, as the technical resource on accounts to support the adoption and realization of value for our largest customers.

Your positivity, sense of curiosity, and ability to create champions from early adopters in the Generative AI writing space will help shape our entire culture.

Support Customer Success and Implementation team and work with an assigned group of customers to scope use-cases that need to be supported by a customized solution, validate the technical feasibility, and then own the implementation.

Scope the customer's business and technical needs, including quantifying the existing problems, understanding their tools, workflows, data structure, and integration points to deliver incredible content
Own the creation of custom templates, deployment of our Knowledge Graph capabilities and act as the technical resource for customers to leverage our APIs
Communicate limitations and propose solutions, including their scope, resource needs, and projected timelines
Work closely with Engineering to QA the outputs from the implementation, calibrate, and iterate until we have an optimal output
Ensure we have collateral, documentation and processes to support our customers in their technical integration needs
5+ years of technical roles in SaaS including 3+ years of experience in solutions architect or technical account management role
~ Python chops
~ An excellent communicator and collaborator, able to take complex technical concepts and translate to practical business language for non-technical audiences
~ An excellent collaborator, with experience working alongside account teams to drive towards custom results in a coordinated and unified manner.

Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (12 weeks)
Fertility and family planning support
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Home office setup, cell phone, internet
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Competitive compensation, company stock options and 401k
Writer is an equal opportunity employer and is committed to diversity.

We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law.



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