Technical Account Manager

2 weeks ago

London, Greater London, United Kingdom Hivestack Full time
Technical Account Manager
Full Time Position

Hivestack is here to transform the future of programmatic digital out of home (DOOH) advertising with its exceptional full ad tech stack platform featuring an SSP, Ad Exchange, Ad Server, and DSP crafted by some of the brightest minds in the field.

We are looking for a Technical Account Manager to collaborate with our key partners.

As a Technical Account Manager, you will play a vital role in shaping the evolution of our products by representing the client's perspective.

Responsibilities:
  • Develop a trusted advisor relationship with clients, prioritizing a proactive 'customer first' approach to customer relationship management.
  • Conduct regular meetings with clients for service/business reviews and support, enhancing business outcomes, ensuring optimal platform knowledge and usage, providing trading insights, and driving revenue growth.
  • Design and assist in implementing new business solutions for partners.
  • Support new clients in onboarding, platform knowledge, and usage, promoting feature adoption.
  • Monitor system performance regularly and provide technical implementation and testing support aligned with agreed requirements.
  • Assist in deal execution between buyers and sellers, offering expertise in programmatic trading models and platforms.
  • Support commercial efforts in upselling and cross-selling new products to media owners.
  • Coordinate product feedback and ensure updated knowledge and training of platform features for internal and external stakeholders.
Requirements:
  • 2+ years of experience in similar roles with a successful track record of timely project deliveries and positive outcomes.
  • Fluency in English (additional fluency in French, Spanish, or German is a plus).
  • Relevant Technical Account management experience or equivalent experience.
  • Strong ability to understand and provide timely solutions to customer needs.
  • Solid technical background with practical experience in digital technologies, especially ad tech.
  • Experience in managing multiple stakeholders and projects.
  • Proficiency in SQL Databases (MySQL preferred).
  • Experience and solid knowledge of Microsoft Office and Salesforce.
We offer:
  • An opportunity for personal and professional growth in a dynamic global company.
  • Benefits, healthcare, wellness allowance, and work-from-home perks.
All hiring and onboarding processes will be conducted remotely through virtual meetings until further notice.

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