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Hospitality Lead

4 months ago

London, United Kingdom Oxygen Full time

**The Role**

Our Leads are the important connection between the team and the Senior Managers in the parks. With a foot in both camps, leading by example is at the core of all our Lead roles. The Hospitality Lead will run the café with a remit to deliver an exceptional experience for all our customers and guests, ensuring KPI’s and targets are met. They will maintain a safe, clean and secure environment in which to work and visit. With a focus on service, food safety, hygiene standards, and customer engagement, the Lead will train the team to meet the standards and requirements of this department. The Hospitality Lead will engage with customers to make moments that matter and will pay attention to their feedback, passing it onto the team and to the Hospitality Manager to help celebrate success with the team while learning an improving from critiques. The Hospitality Lead will ensure the right team members are in the right place at the right time and behaving in the right way. A passion for service, great food, and fun are all musts in this role.

**Benefits**
- Industry-leading pay
- 50% off food and drinks while on shift
- Free & unlimited hot drinks while on shift
- Free entry for you + 4 on weekdays
- 50% off entry for you + 4 on weekends and during school holidays
- 20% off up to 4 parties a year for your family & friends
- 25% off food and drink when not on shift
- 20 days holiday + bank holidays
- Increased holiday leave at 3 and 5 years of service
- Birthday is a paid day off for everyone
- Pension Scheme
- Discount & reward platform offering discounts and rewards for leisure, restaurants and high street and online stores

**Skills & Experience**
- Minimum 1 years' experience in a hospitality management role
- Experience with targets and KPI management
- Experience managing a team
- Experience working in a kitchen/café
- Excellent customer service and engagement skills
- Knowledge of food hygiene and food safety standards
- Tech-savvy
- Level 3 food safety qualification desirable
- A background in a service-led industry is desirable, such as adventure parks, leisure parks, restaurants etc.

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