Housing Support Case Officer- Ukraine Support

2 weeks ago

Abingdon, United Kingdom South Oxfordshire District Council Full time

**Salary and grade**: Grade 6 (£39,977 - £45,568)

**Duration of role**: 12 month fixed term contract with option to extend

**Hours per week**: 37 - some evening and weekend work may be occasionally required

**Location**: Hybrid - home, at District Council Offices Abbey House, Abingdon, OX14 3JD

This role will support the Housing Support Team Leader to proactively deliver housing support for the Homes for Ukraine (and other housing related) schemes. This role within the Ukraine refugee support system has a strong focus on proactive hosting relationship support and reduction of homelessness presentations.

**Main duties and responsibilities**:

- To work with families where the relationship between host and guest is breaking down to minimise homelessness presentations and use of temporary accommodation through mediation, rematching and other early intervention measures.
- To work with customers to prevent or relieve their homelessness if preventative measures prove unsuccessful. This will include providing high quality housing advice and creative thinking to find housing solutions
- To work with internal council teams, statutory and voluntary agencies to ensure appropriate support packages are in place for Ukrainian households that require housing assistance.
- Provide regular reports to the Ukrainian Housing Team lead on progress to resolve housing provision issues for Ukrainian households.
- Have a detailed understanding of the 1996 Housing Act (Parts VI and VII); the 2017 Homelessness Reduction Act; tenancy law and other legislation relevant to housing need and homelessness and provide support to the Ukrainian Housing Case Worker
- Collate data and compile reports as required
- Undertake rematching and move on duties and include rematching on government database.
- Attend meetings in relation to Homes for Ukraine as required.
- The duties may vary from time to time without changing the nature of the post or the level of responsibility, and the post holder may also be required to carry out any other duties appropriate to the grading of the post.

Your essential skills, knowledge and experience
- ability to use IT systems including Excel
- excellent oral and written communication skills
- ability to take the lead on areas of work to improve the service
- ability to take part in our out of hours service
- experience of dealing with vulnerable people and people who are distressed
- well organised, completer finisher
- excellent time management and prioritisation skills
- ability to follow process and procedures
- excellent record keeping skills
- effective negotiation and communication skills
- dynamism and drive, be a proven self-starter, enthusiastic, proactive and determined
- confident and outgoing, able to liaise effectively with people at all levels including senior level in organisations
- flexible approach, able to pick up new tasks quickly using own initiative
- full and current driving licence and use of car for business

Your essential qualifications
- educated to degree level or equivalent, or equivalent level of experience

If you have the following experience or qualifications - it’s a bonus
- experience of working in a local government environment
- Your style and behaviours
- leading by example with enthusiasm and a positive attitude
- commitment to excellent customer care
- ability to cope with a high volume of work and stressful situations
- ability to demonstrate a caring and empathetic attitude while maintaining professional detachment
- positive attitude to professional and personal development
- sense of humour and perspective
- professional appearance and manner
- ability to work flexibly and respond quickly when priorities change
- empathy, diplomacy and tactfulness, particularly when dealing with difficult situations or angry customers
- ability and willingness to work occasional evenings and weekends as required by the demands of the post

About us

Our vision and values are important to the councils, and we expect you to support them and embed them in the way we work.

Our vision

We are seen as being customer-focussed, approachable and business-like. We are honest and open and are renowned for providing high-quality cost-effective services.

Our values
- We act with integrity and show respect
- We are all accountable
- We are passionate about our business
- We strive for simplicity
- We love success

The benefits we offer
- A basic 24 days annual leave per annum
- Flexible working and annualised hours - a flexible approach to work that our employees love
- Salary pay awards
- A generous career average pension scheme which includes life insurance of three times your salary
- The opportunity to purchase a bike through Cyclescheme
- A salary sacrifice car lease scheme - a fully inclusive driving package for a fixed monthly cost
- Various schemes to keep you healthy
- We give you two days per year to volunteer within the local community.

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