Housing Assistant

2 weeks ago

Abingdon, United Kingdom South Oxfordshire District Council Full time

Salary and grade: £24,760 per annum, Grade 3

Duration of role: Fixed term - 1 year

Hours per week: Full-time - 37 hours per week - Monday to Friday

Location: Hybrid / Abingdon

The aim of the housing needs team is to ensure that people in housing need have access to the housing and support necessary to meet their requirements.

The housing assistant will play an active role in meeting these aims, and in the provision of an efficient and effective housing service by:

- answering basic telephone enquiries and dealing with routine correspondence
- ensuring that customer care, Best Value and best practice are given priority
- processing invoices and dealing with enquiries relating to payments and bills
- ensuring that accurate and appropriate records are kept using both computer and manual systems, ensuring that confidentiality and data protection are observed
- assisting in the preparation and presentation of statistics, reports and other documentation as required
- ordering stationery and equipment as required
- making bookings for meetings or other events and taking minutes of meetings
- developing and maintaining good working relationships with colleagues within the team, across the District Councils and with external and partner agencies as appropriate
- assisting with project work as required
- attending and participating in meetings and training events as required
- playing an active role in the work of the team, ensuring that team and corporate priorities and targets are met and that procedures are followed
- undertaking any other duties relating to the work of the team as required
- participate in the front of house rota, dealing with face to face enquiries on a weekly basis at our offices located in Abingdon.

Your essential skills, knowledge and experience
- experience of dealing with vulnerable, and in some cases distressed people
- experience of face to face contact with customers
- knowledge of advice and support services likely to be relevant to the team’s customers
- good oral and written communication skills
- good interpersonal skills
- understanding of confidentiality
- experience of working well in a team
- full driving license and use of a car insured for business use

Your essential qualifications
- 5 GCSE’s at grades A - C, or equivalent level of qualification

If you have the following experience or qualifications - it’s a bonus
- knowledge of tenancy law and housing legislation
- knowledge of welfare rights
- knowledge of data protection legislation
- familiarity with the Districts
- experience of working in local government
- experience of working in social housing

Your style and behaviours

Your approach at work needs to mirror our vision and values which are detailed below. In particular for this role, the following points are essential:

- enthusiastic and positive attitude
- commitment to customer care
- commitment to best practice
- ability to cope with a busy and sometimes stressful workload
- ability to deal calmly and sympathetically with customers who may be angry or distressed
- sense of humour and perspective
- understanding of and commitment to anti-discriminatory practice
- positive attitude to professional and personal development
- professional appearance and manner
- willingness to attend meetings out of office hours when necessary

About us

Our vision and values are important to the councils, and we expect you to support them and embed them in the way we work.

Our vision

We are seen as being customer-focussed, approachable and business-like. We are honest and open and are renowned for providing high-quality cost-effective services.

Our values
- We act with integrity and show respect
- We are all accountable
- We are passionate about our business
- We strive for simplicity
- We love success

The benefits we offer
- A basic 24 days annual leave per annum
- Flexible working and annualised hours - a flexible approach to work that our employees love
- Salary pay awards
- A generous career average pension scheme which includes life insurance of three times your salary
- The opportunity to purchase a bike through Cyclescheme
- A salary sacrifice car lease scheme - a fully inclusive driving package for a fixed monthly cost
- Various schemes to keep you healthy
- We give you two days per year to volunteer within the local community.

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