Housing Assistant

3 weeks ago

Abingdon, United Kingdom South Oxfordshire District Council Full time

**Salary and grade**: £24,760 per annum, Grade 3

**Duration of role**: Fixed term - 1 year

**Hours per week**: Full-time - 37 hours per week - Monday to Friday

**Location**: Hybrid, Office base Abingdon

**Closing date**: 23 June 2023

**Interviews**: 29 June 2023

The aim of the housing needs team is to ensure that people in housing need have access to the housing and support necessary to meet their requirements.

**The housing assistant will play an active role in meeting these aims, and in the provision of an efficient and effective housing service by**:

- answering basic telephone enquiries and dealing with routine correspondence
- ensuring that customer care, Best Value and best practice are given priority
- processing invoices and dealing with enquiries relating to payments and bills
- ensuring that accurate and appropriate records are kept using both computer and manual systems, ensuring that confidentiality and data protection are observed
- assisting in the preparation and presentation of statistics, reports and other documentation as required
- ordering stationery and equipment as required
- making bookings for meetings or other events and taking minutes of meetings
- developing and maintaining good working relationships with colleagues within the team, across the District Councils and with external and partner agencies as appropriate
- assisting with project work as required
- attending and participating in meetings and training events as required
- playing an active role in the work of the team, ensuring that team and corporate priorities and targets are met and that procedures are followed
- undertaking any other duties relating to the work of the team as required

**Your essential skills, knowledge and experience**
- experience of dealing with vulnerable, and in some cases distressed people
- experience of face to face contact with customers
- knowledge of advice and support services likely to be relevant to the team’s customers
- good oral and written communication skills
- good interpersonal skills
- understanding of confidentiality
- experience of working well in a team
- full driving license and use of a car insured for business use

**Your essential qualifications**
- 5 GCSE’s at grades A - C, or equivalent level of qualification

**If you have the following experience or qualifications - it’s a bonus**
- knowledge of tenancy law and housing legislation
- knowledge of welfare rights
- knowledge of data protection legislation
- familiarity with the Districts
- experience of working in local government
- experience of working in social housing

**Your style and behaviours**

Your approach at work needs to mirror our vision and values which are detailed below. In particular for this role, the following points are essential:

- enthusiastic and positive attitude
- commitment to customer care
- commitment to best practice
- ability to cope with a busy and sometimes stressful workload
- ability to deal calmly and sympathetically with customers who may be angry or distressed
- sense of humour and perspective
- understanding of and commitment to anti-discriminatory practice
- positive attitude to professional and personal development
- professional appearance and manner
- willingness to attend meetings out of office hours when necessary

**About Us**

**Our Vision**:
We strive to be customer-focused, approachable, and business-like. We value honesty, openness, and the provision of high-quality, cost-effective services.

**Our Values**:

- Acting with integrity and showing respect.
- Being accountable.
- Having passion for our business.
- Striving for simplicity.
- Celebrating success.

**The Benefits We Offer**:

- Basic 24 days annual leave per annum, rising to 29 days after five years, plus bank holidays and time off between Christmas and New Year.
- Salary pay awards, with potential for increases after six months or the following April, and annual salary reviews.
- Generous career average pension scheme, including life insurance.
- Opportunity to purchase a bike through Cyclescheme.
- Salary sacrifice car lease scheme.
- Various schemes to promote health and well-being.
- Two days per year for volunteering within the local community.

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