Service Leader

5 months ago

Warrington, United Kingdom Schindler Full time

**Location: Warrington, England, United Kingdom**
**Job ID**: 74244

**We Elevate... You**:
Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving.

Since 1874 Schindler has been a Citymaker with a proud reputation for elevating not only buildings, but the well-being of everyone who lives and works in them. People, passion, and innovation are the pillars of our success.

Schindler is one of the world's leading suppliers of elevators, escalators and moving walkways. We employ talented individuals in over 100 countries worldwide to design, develop, install, maintain and modernise the mobility systems that keep the world's urban population on the move. We offer a dynamic, forward-looking work environment that enables our employees to innovate and excel in their chosen fields.

**Join us as a**

**Service Leader**:
We are currently recruiting for a Service Leader to join our Team in Warrington working on our Escalator division. They will be the primary point of contact for customers within the business unit and is responsible for an area of Field Operations within a Region. The Service Leader is responsible for managing all resources within their prescribed area in line with the Company rules, to meet the business targets for the Branch and ensure customer satisfaction. Measured variables include: Safety and Quality requirements and standards, Customer communication, portfolio retention and renewal, Business productivity & cost management and Employee recruitment and team development. This is a full time and permanent role.

**Duties & Responsibilities**:

- Optimise the Region’s staffing of service Engineers and Technicians, by planning the personnel needs, including route organisation, workloads and training. Match skills with route requirements and assign/delegate appropriate workloads, develop and sustain team spirit
- Manage maintenance portfolio from the service contract acceptance to the collection of bad debts including follow-up actions
- Deliver repair sales targets as determined by the Regional Director
- Execute leadership to Engineers and Technicians in matters of customer and employee satisfaction, adding value to the business, quality of work and operational efficiency
- Manage and follow-up actions of customer claims and complaints
- Conduct periodic quality and safety audits and inspections to ensure service levels and customer satisfaction
- Accountable for the identification and resolution of sick or rouge units, supervise and follow-up of work performed, including developing plans for sick units in cooperation with the Regional Technical Specialist
- Manage chargeable repairs from offer/sale to completion including the collection of bad debt along-side the credit control team
- Manage non-chargeable repairs to control costs as best as possible
- Support sales lead activities in the recovery lost units and the conversion of new Schindler products approaching warranty expiration date
- Supporting employee on the job training and skills development, including safety training and tool box talks in coordination with the Regional Technical Specialist and FQE
- Conduct at least monthly ‘drum beat’ meetings as a group or one to one as required with first line reports
- All employees are required to work in accordance with established Company Occupational Health, Safety and Environmental policies, procedures and Schindler Core Values to ensure compliance with current UK legal requirements and Schindler Group Safety requirements
- Employees are required to attend all relevant Training Sessions.
- Employees are required to carry out all works in accordance with the Company’s Quality Corporate Policy
- Employees will be required to contribute to the Company’s Safety Objectives, where necessary by maintaining/monitoring current safety systems under their direct control and implementing agreed changes (where applicable) to its Safety Management System
- Degree qualified or equivalent in a relevant technical or business discipline.
- Proven track record of running a service business unit (five to seven years) in a related industry.
- Proven track record in managing the customer interface
- Proven experience in a management/leadership role
- Proven experience of P&L responsibility
- Knowledge of the Lift industry or Facilities Management
- Proven technical and commercial awareness as it relates to the lift industry business would be desirable
- SAP experience beneficial
- Excellent communicator and proven ability to build networks and relationships with internal and external customer base.
- Sound decision making and good problem-solving skills
- Strong attention to detail and excellent written and verbal communication skills
- The ability to work under pressure and to deadlines
- Some travel may be required

**Can You Elevate Us?**:
At Schindler Group we value inclusion and diversity, and practis

  • Service Team Leader

    5 months ago

    Warrington, United Kingdom Citron Hygiene Full time

    Our Service Team Leaders support with the day-to-day management of our site and/or service area. They play an important role in ensuring we deliver a high-quality service and experience to our customers. Reporting directly into to the Service Manager, the Service Team Leader supports on ensuring the site/service area achieves ‘on time’ service delivery,...

  • Service Team Leader

    6 months ago

    Warrington, United Kingdom Citron Hygiene Full time

    Great companies start with great people! Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the needs...

  • Customer Service Team Leader

    5 months ago

    Warrington, United Kingdom ABL 1Touch Full time

    **We're looking for an enthusiastic Customer Service Team Leader to join our Customer Service Team based in Warrington.** **Competitive salary plus great bonus opportunities** - Working hours are 8am - 5pm or 9am - 6pm, with 1 in 3 Saturdays._ - Salary up to £30,000 plus fantastic bonus opportunities._ **Do you have a passion for delivering first class...

  • Service Leader Level 2 Manager

    6 days ago

    Warrington, Warrington, United Kingdom Community Integrated Care Full time

    About UsCommunity Integrated Care is a leading health and social care charity in the UK. We are committed to enriching the lives of people with diverse care needs by providing innovative and bespoke services.Job DescriptionWe are seeking a dedicated and compassionate Service Leader to join our team in Warrington. As a Service Leader, you will be responsible...

  • Logistics Customer Service Leader

    5 days ago

    Warrington, Warrington, United Kingdom P3 Search & Selection Full time

    Job OverviewP3 Search & Selection is seeking a highly skilled Logistics Customer Service Leader to join our team in Daresbury. The ideal candidate will have a background in customer service and administration, with experience managing a team and proficiency in Microsoft Outlook, Excel, and Word.In this role, you will lead a team of customer service...

  • Service Leader Level 2

    2 months ago

    Warrington, United Kingdom Community Integrated Care Full time

    What makes Community Integrated Care a great place to work: Community Integrated Care is currently seeking a dedicated and compassionate health and social care professional for a Service Leader based in Warrington.  Benefits & USP’s: Salary of £28, - £31, per year  Work doing the things you enjoy, meaning work never feels like work Work for a multi...

  • Sales and Service Team Leader

    5 days ago

    Warrington, Warrington, United Kingdom Redefined Ltd Full time

    As a Sales and Service Team Leader at Redefined Ltd in Runcorn, you'll be responsible for leading teams to hit sales targets, identifying opportunities to grow sales, and maintaining cost control.About Our Business:We operate across various locations around Runcorn, covering a 1-hour radius from our base store.We offer a range of products and services...

  • Executive Leader Food Service

    7 days ago

    Warrington, Warrington, United Kingdom Cineworld Cinemas Ltd Full time

    Job TitleWe are seeking an Executive Leader Food Service to join our team at Cineworld Cinemas Ltd. This is a challenging and rewarding role that requires strong leadership skills, attention to detail, and excellent customer service skills.About the RoleThe successful candidate will be responsible for leading a team of food service staff, ensuring that all...

  • Sales Leader

    6 months ago

    Warrington, United Kingdom Pendragon Full time

    **CarStore Warrington** **Sales Leader** **£36,400 with £50,960 OTE and potential to earn over, company car, pension, critical illness, life assurance, single health care, 25 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring your own #carstorestyle to a new career...

  • Service Leader Level 2

    2 months ago

    Warrington, United Kingdom Community Integrated Care Full time

    What makes Community Integrated Care a great place to work: Community Integrated Care is currently seeking a dedicated and compassionate health and social care professional for a Service Leader based in Warrington.  Benefits & USP’s: Salary of £28,- £31, per year  Work doing the things you enjoy, meaning work never feels like work Work for a multi...

  • Service Management Leader for Material Handling Operations

    1 week ago

    Warrington, Warrington, United Kingdom Crown Lift Trucks Ltd Full time

    About the RoleCrown Lift Trucks Ltd is seeking an exceptional Service Management Leader to oversee our material handling operations. This senior leadership position offers a unique opportunity to drive business growth, improve customer satisfaction, and lead a team of skilled service engineers.As a key member of our management team, you will be responsible...

  • Team Leader

    5 months ago

    Warrington, United Kingdom Change Grow Live Full time

    Overview: Change Grow Live are a charity dedicated to the belief that we can make a difference in our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Warrington Children and Young Persons Service are looking to recruit a...

  • Customer Service Team Leader

    5 months ago

    Warrington, United Kingdom William Hill Full time

    **Location** 106, Buttermarket Street, Warrington, England, WA1 2NZ **Contract type** Full-time **Salary** £23,989.39 **Hours** 37.5 - For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand. - As a Team Leader in one of...

  • Team Leader

    5 months ago

    Warrington, United Kingdom Card Factory Full time

    Job Introduction **Location: Warrington, Westbrook** **Contracted Hours Available:12** **Please note this role is a fixed term contract.** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on...

  • Team Leader

    5 months ago

    Warrington, United Kingdom Card Factory Full time

    Job Introduction **Location: Cockhedge Shopping Centre, WA12QQ** **Contracted Hours Available: 08** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational...

  • Team Leader Within Children's Specialist Services

    6 months ago

    Warrington, United Kingdom Bridgewater Community Healthcare NHS Foundation Trust Full time

    **Duties and Responsibilities**: Managerial/Leadership: To support staff to deliver high quality services that focus on meeting quality outcomes for service users and that adhere to national and professional guidance. Support the team to approach each case as an individual, to listen, understand and support the service user through their access to the...

  • Shift Leader

    5 months ago

    Warrington, United Kingdom Soul Foods Group Full time

    **Want to have fun whilst serving great food to our customers?** **Want to work for a business that is as passionate about your career development as much as growing in size?** **We’ve got an exciting opportunity for you to join our Taco Bell team in Warrington as a Shift Leader!** - This role is known internally as Team Leader and has the possible...

  • Shift Leader

    6 months ago

    Warrington, United Kingdom Soul Foods Group Full time

    **Want to have fun whilst serving great food to our customers?** **Want to work for a business that is as passionate about your career development as much as growing in size?** **We’ve got an exciting opportunity for you to join our Taco Bell team in Golden Square, Warrington as a Shift Leader!** - This role is known internally as Team Leader and has the...

  • Bar Team Leader

    3 weeks ago

    Warrington, Warrington, United Kingdom The QHotels Collection Full time

    Bar Team Leader We are seeking an experienced Bar Team Leader to join our team at The Park Royal Hotel & Spa. As a Bar Team Leader, you will be responsible for leading the Bar team and working with them to ensure brand standards are met, the guest experience is exceptional, and revenues are maximised. Key responsibilities include: Leading the Bar team and...

  • Patient Transport Services Coordinator

    4 weeks ago

    Warrington, Warrington, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full time

    Job SummaryWest Midlands Ambulance Service University NHS Foundation Trust is seeking a highly skilled Transport Services Coordinator and Planner to join our team. As a key member of our Non-Emergency Patient Transport Services contract in Warrington, you will be responsible for planning and coordinating patients' journeys to and from their hospital...