Service Team Leader

4 months ago

Warrington, United Kingdom Citron Hygiene Full time

Our Service Team Leaders support with the day-to-day management of our site and/or service area. They play an important role in ensuring we deliver a high-quality service and experience to our customers. Reporting directly into to the Service Manager, the Service Team Leader supports on ensuring the site/service area achieves ‘on time’ service delivery, operational targets and KPI’s, as well as operational efficiencies. People management and good health and safety practices is an essential part of this role, as well as driving a high-performance team.

**Key Responsibilities**
- **Operational Support**_
- To ensure all operational and service delivery requirements for the site/area are fulfilled as per the issued work planner
- To support on all ‘in-flight’ work activity and any re-routing requirements outside of the work planer
- To complete the booking off process where required, debriefs with technicians and accurate reporting of services carried out for each customer
- Use judgment to identify, troubleshoot and resolve day
- to-day technical and operational problems
- To ensure all services and operational tasks are completed consistently and in line with company process and procedure
- To work in collaboration with the company Fleet Administrator and ensure all vehicle related processes are completed for your site/area
- Manage all warehouse stock to the agreed levels to ensure working stock is always available to carry out servicing
- **Customer Service & Quality Assurance**_
- To visit customer sites and complete our field quality assurance process and checks to drive high performance and increase customer satisfaction
- To deliver excellent customer service through the consistent management of our service offering including installs, repairs and removals
- To help address any customer queries or issues and ensure any operational actions are completed within the agreed SLA People Management
- To manage and support on people related activity for the site or area including employee relations, recruitment, performance, team development and engagement
- Drive high performance through effective check in meetings, performance reviews and development planning
- To ensure all Hygiene Technicians are trained to high standards and have the relevant product knowledge to deliver a great service to our customers
- **Health & Safety**_
- To ensure all tasks and processes are completed on the appropriate H&S platform or system
- To ensure all team members are managing hazardous waste safely (including all relevant documentation/administration) and any other high-risk activity completed within Operations
- To ensure all site Health & Safety standards, processes and safe systems of work are maintained by all team members
- To ensure Hygiene Technicians complete daily vehicle inspections, maintain safe loads, drive vehicles safely and keep within all prevailing road traffic and transport legislation

**Knowledge and Experience**
- People management experience
- Experience in leading an operational/service delivery team
- Operational and/or logístical background working with KPI’s and targets
- Experience in using different systems and Microsoft software packages
- Experience in quality management processes an asset
- Experience in working with a varied range of internal and external stakeholders an asset
- Knowledge of the washroom or consumable industry markets an asset

**Skills Required**:

- Self-motivation and confidence
- Excellent communication skills - both written and verbal
- Excellent time management, reporting and analysis skills
- Ability to meet robust operational targets that focus on quality assurance
- Ability to work independently, as well as part of a team
- Good organisational skills with a detailed and structured approach to work
- Full Clean UK Driving Licence
- Fully Vaccinated against COVID-19

**Salary**: £25,000.00-£30,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- People Management: 1 year (required)

Licence/Certification:

- Drivers License (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

  • Service Team Leader

    5 months ago

    Warrington, United Kingdom Citron Hygiene Full time

    Great companies start with great people! Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the needs...

  • Customer Service Team Leader

    5 months ago

    Warrington, United Kingdom ABL 1Touch Full time

    **We're looking for an enthusiastic Customer Service Team Leader to join our Customer Service Team based in Warrington.** **Competitive salary plus great bonus opportunities** - Working hours are 8am - 5pm or 9am - 6pm, with 1 in 3 Saturdays._ - Salary up to £30,000 plus fantastic bonus opportunities._ **Do you have a passion for delivering first class...

  • Team Leader

    4 months ago

    Warrington, United Kingdom Change Grow Live Full time

    Overview: Change Grow Live are a charity dedicated to the belief that we can make a difference in our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Warrington Children and Young Persons Service are looking to recruit a...

  • Team Leader

    3 weeks ago

    Warrington, Warrington, United Kingdom Brookson Full time

    Brookson is seeking a skilled Team Leader to join our growing operations team. Reporting to the Head of Support Services, you will oversee the Onboarding, Customer Retention, Complaints and Credit Control teams to deliver exceptional customer experiences.This role involves mentoring, guiding, and providing feedback to teams of specialists, handling escalated...

  • Team Leader

    3 weeks ago

    Warrington, Warrington, United Kingdom Brookson Full time

    Brookson is seeking a skilled Team Leader to join our growing operations team. Reporting to the Head of Support Services, you will oversee the Onboarding, Customer Retention, Complaints and Credit Control teams to deliver exceptional customer experiences.This role involves mentoring, guiding, and providing feedback to teams of specialists, handling escalated...

  • Team Leader

    4 weeks ago

    Warrington, United Kingdom CV-Library Full time

    Brookson is recruiting for Team Leader to our growing operations team. Reporting to the Head of Support Services within the wider Accountancy Services team, you will be responsible for overseeing the Onboarding, Customer Retention, Complaints and Credit Control teams ensuring the delivery of exceptional customer experiences in line with our Customer...

  • Team Leader

    4 months ago

    Warrington, United Kingdom Card Factory Full time

    Job Introduction **Location: Cockhedge Shopping Centre, WA12QQ** **Contracted Hours Available: 08** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational...

  • Team Leader

    4 months ago

    Warrington, United Kingdom Card Factory Full time

    Job Introduction **Location: Warrington, Westbrook** **Contracted Hours Available:12** **Please note this role is a fixed term contract.** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on...

  • Team Leader

    3 weeks ago

    Warrington, United Kingdom Brookson Full time

    Brookson is recruiting for Team Leader to our growing operations team. Reporting to the Head of Support Services within the wider Accountancy Services team, you will be responsible for overseeing the Onboarding, Customer Retention, Complaints and Credit Control teams ensuring the delivery of exceptional customer experiences in line with our Customer...

  • Team Leader

    2 weeks ago

    Warrington, Warrington, United Kingdom Hobbycraft Full time

    About the RoleWe are seeking a highly motivated and experienced Team Leader to join our team at Hobbycraft. As a Team Leader, you will play a key role in supporting the management team and driving sales, while delivering exceptional customer service.Key ResponsibilitiesOperate the till and accurately handle cash, credit/debit card, and gift card...

  • Team Leader

    2 weeks ago

    Warrington, Warrington, United Kingdom Hobbycraft Full time

    About the RoleWe are seeking a highly motivated and experienced Team Leader to join our team at Hobbycraft. As a Team Leader, you will play a key role in supporting the management team and driving sales, while delivering exceptional customer service.Key ResponsibilitiesOperate the till and accurately handle cash, credit/debit card, and gift card...

  • Service Leader

    4 weeks ago

    Warrington, Warrington, United Kingdom Community Integrated Care Full time

    Join Our Team as a Service LeaderCommunity Integrated Care is a leading health and social care charity that enriches the lives of people with diverse care needs. We're seeking a dedicated and compassionate Service Leader to join our team in Warrington.About the RoleThis is an exciting opportunity to lead an engaged and motivated team, driving performance and...

  • Service Leader

    3 weeks ago

    Warrington, Warrington, United Kingdom Community Integrated Care Full time

    Join Our Team as a Service LeaderCommunity Integrated Care is a leading health and social care charity that enriches the lives of people with diverse care needs. We're seeking a dedicated and compassionate Service Leader to join our team in Warrington.About the RoleThis is an exciting opportunity to lead an engaged and motivated team, driving performance and...

  • Service Leader

    2 weeks ago

    Warrington, Warrington, United Kingdom Community Integrated Care Full time

    Join Our Team as a Service LeaderCommunity Integrated Care is a leading health and social care charity that enriches the lives of people with diverse care needs. We're seeking a dedicated and compassionate Service Leader to join our team in Warrington.About the RoleThis is an exciting opportunity to lead an engaged and motivated team, driving performance and...

  • Service Leader

    2 weeks ago

    Warrington, Warrington, United Kingdom Community Integrated Care Full time

    Join Our Team as a Service LeaderCommunity Integrated Care is a leading health and social care charity that enriches the lives of people with diverse care needs. We're seeking a dedicated and compassionate Service Leader to join our team in Warrington.About the RoleThis is an exciting opportunity to lead an engaged and motivated team, driving performance and...

  • Team Leader

    4 days ago

    Warrington, Warrington, United Kingdom HobbyCraft Full time

    About the RoleWe are seeking a highly motivated and experienced Team Leader to join our team at Hobbycraft. As a Team Leader, you will play a key role in supporting the management team and driving sales, while delivering exceptional customer service.Key ResponsibilitiesOperate the till and accurately handle cash, credit/debit card, and gift card...

  • Team Leader

    5 months ago

    Warrington, United Kingdom Vestas Full time

    **Region NCE > SBU NCE Service > SER OFS Internal Resource Management** Offshore Service Resources is part of the NCE Service organization in Vestas. We are responsible for providing manpower solutions to work on improvement, optimization and repair assignments within the offshore business. You will be part of a team of committed and dedicated employees...

  • Team Leader

    3 weeks ago

    Warrington, Warrington, United Kingdom Brookson Full time

    Job Title: Team LeaderBrookson is seeking a highly skilled Team Leader to join our growing operations team. As a key member of our team, you will be responsible for overseeing the Onboarding, Customer Retention, Complaints, and Credit Control teams, ensuring the delivery of exceptional customer experiences in line with our Customer Commitment.Key...

  • Team Leader

    3 weeks ago

    Warrington, Warrington, United Kingdom Brookson Full time

    Job Title: Team LeaderBrookson is seeking a highly skilled Team Leader to join our growing operations team. As a key member of our team, you will be responsible for overseeing the Onboarding, Customer Retention, Complaints, and Credit Control teams, ensuring the delivery of exceptional customer experiences in line with our Customer Commitment.Key...

  • Team Leader

    7 days ago

    Warrington, Warrington, United Kingdom HobbyCraft Full time

    About the RoleWe are seeking a highly motivated and experienced Team Leader to join our team at Hobbycraft. As a Team Leader, you will play a key role in driving sales and delivering excellent customer service.Key ResponsibilitiesOperating the till and accurately handling cash, credit/debit cards and gift cards transactionsOverseeing operations including...