General Assistant
2 days ago
**Benefits**:
- 1 night free stay at one of the YMCA Hotel
- 60% discount on childcare fees for children up to 3 years of age
- 20% discount on childcare for children over 3 for non-funded hours
- Free and discounted places for children attending Day Camps
- 28 Days Holiday plus Bank Holidays per year for full-time staff
- Staff Pension
- Free parking
- Free Gym membership - George Williams Centre, Bridgewater or The Beach Hotel
Minehead
- Health Insurance for those staff working over 16 hours per week
**- **Charity Worker’s Discount at certain high street stores
- Training budget
**- **Monthly raffle
- Mental Health Support
- Access to Occupational Health Assessment
- Cycle to Work Scheme (salary sacrifice)
- Electric Car Scheme (salary sacrifice - lease)
- Discount at our Wedding Venue, Barley Wood
**General Overview**:
To assist with the management team on shift, ensuring great customer service and providing a high standard of motivation and role model for our team of apprentice staff.
**Duties and responsibilities**:
- Ensure smooth running of the breakfast, food, conference and bar as well as the day to day operation.
- Support managers and team ensuring excellent customer service at all times.
- Provide a high standard of motivation and be a superb role model for our team of apprentices.
- Ensure high standards are achieved and internal operations are performed in an effective and efficient manner.
- Meet, greet and register guests, and provide continuous outstanding guest service during their stay. 6. Make and modify reservations accurately and efficiently.
- Multi-task as hotel operator and carry out concierge duties.
- Maintain a positive and upbeat persona with a desire to delivery outstanding customer service to our guests.
- Ability to multi-task and remain detail-oriented at all times.
**Skills & Experience**:
- Confident individual who is committed about providing opportunity to vulnerable young people.
- Team player and also able to work on own initiative.
- Self-motivated and flexible.
- Ability to provide emotional and social support whilst promoting learning and respect.
- Willingness to accept leadership and mentoring from management.
- Excellent communication skills both written and verbal.
- Excellent attendance and punctuality record.
- Commitment to providing a high standard of customer care.
- Ideally some hospitality or customer facing back ground, or willingness to undergo training.
- Willingness to undergo training in EPOS, PMS (Property Management Systems) OTAs (Online Travel Agencies).
- Flexible attitude and willing to adapt to new pressures.
- I.T and social media skills would be a distinct advantage.
**Education/Qualifications**:
- Relevant Level 2 qualification or relevant proven experience.
- Excellent standard of written and verbal English.
- Personal licence or willingness to undergo training.
**Job Types**: Full-time, Permanent
**Salary**: £20,824.41 per year
**Benefits**:
- Childcare
- Company pension
- Gym membership
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
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