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General Assistant

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WestonsuperMare, United Kingdom The Beach Weston Full time

**Benefits**:
- 1 night free stay at one of the YMCA Hotel

- 60% discount on childcare fees for children up to 3 years of age

- 20% discount on childcare for children over 3 for non-funded hours

- Free and discounted places for children attending Day Camps

- 28 Days Holiday plus Bank Holidays per year for full-time staff

- Staff Pension

- Free parking

- Free Gym membership - George Williams Centre, Bridgewater or The Beach Hotel
Minehead

- Health Insurance for those staff working over 16 hours per week

**- **Charity Worker’s Discount at certain high street stores

- Training budget

**- **Monthly raffle

- Mental Health Support

- Access to Occupational Health Assessment

- Cycle to Work Scheme (salary sacrifice)

- Electric Car Scheme (salary sacrifice - lease)

- Discount at our Wedding Venue, Barley Wood

**General Overview**:
To assist with the management team on shift, ensuring great customer service and providing a high standard of motivation and role model for our team of apprentice staff.

**Duties and responsibilities**:

- Ensure smooth running of the breakfast, food, conference and bar as well as the day to day operation.
- Support managers and team ensuring excellent customer service at all times.
- Provide a high standard of motivation and be a superb role model for our team of apprentices.
- Ensure high standards are achieved and internal operations are performed in an effective and efficient manner.
- Meet, greet and register guests, and provide continuous outstanding guest service during their stay. 6. Make and modify reservations accurately and efficiently.
- Multi-task as hotel operator and carry out concierge duties.
- Maintain a positive and upbeat persona with a desire to delivery outstanding customer service to our guests.
- Ability to multi-task and remain detail-oriented at all times.

**Skills & Experience**:

- Confident individual who is committed about providing opportunity to vulnerable young people.
- Team player and also able to work on own initiative.
- Self-motivated and flexible.
- Ability to provide emotional and social support whilst promoting learning and respect.
- Willingness to accept leadership and mentoring from management.
- Excellent communication skills both written and verbal.
- Excellent attendance and punctuality record.
- Commitment to providing a high standard of customer care.
- Ideally some hospitality or customer facing back ground, or willingness to undergo training.
- Willingness to undergo training in EPOS, PMS (Property Management Systems) OTAs (Online Travel Agencies).
- Flexible attitude and willing to adapt to new pressures.
- I.T and social media skills would be a distinct advantage.

**Education/Qualifications**:

- Relevant Level 2 qualification or relevant proven experience.
- Excellent standard of written and verbal English.
- Personal licence or willingness to undergo training.

**Job Types**: Full-time, Permanent

**Salary**: £20,824.41 per year

**Benefits**:

- Childcare
- Company pension
- Gym membership
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person