Service Advisor

2 weeks ago


Swindon, United Kingdom MotorParks Full time

**Job Title**:Service Advisor - Jaguar and Land Rover Swindon

**Location**:Grange Jaguar and Land Rover Swindon

**Brand**:Jaguar and Land Rover

**Salary**:£30,000 OTE

**Closing Date**:30 Nov 22

**Reference**:1924

**Grange Motors **are part of Cambria Automobiles, one of the UK's fastest growing franchised car and motorcycle dealer groups. They operate car dealerships across England and Scotland, trading under local brand names including; Grange, Dees, Doves, Invicta, Motorparks and Pure Triumph.

**Benefits include;**

The opportunity for a **_Service Advisor_**, to join a friendly team on a within **_Grange Jaguar Land Rover Swindon_**_._** **We believe that by identifying your potential and investing in your future, you will be able to develop skills and gain the experience that will enrich your career prospects.
- Salary -**_ £30,000 OTE_**:

- Bonus/Commission
- 31 Days Paid Annual Leave
- Preferential rates for servicing, MOTs and parts
- Relevant training opportuntities
- Fantastic discounts on vehicles sales
- Pension scheme
- Life Insurance Benefit
- Cycle To Work Scheme
- Associate Assistance Programme (AAP) - _Confidential access to a range of support and advice, including a confidential helpline, counselling sessions, access to a Doctor 24/7, physio advice and support from other Health Experts_._

**Job Role**

To be the first point of contact for all Service guests, by way of providing a professional reception and facilitating the efficient operation of the Service department’s workshop in order to maximise the Guest Experience and departmental profitability through all guest services.
- Book in vehicles, ensuring appointments are convenient for the guest and the company and are in line with workshop capacity.
- Produce accurate job cards, invoices and related guest information, providing relevant information to both the workshop and external guests.
- Liaise with the parts department to ensure parts availability, keeping guests informed.
- Inform guests on the progress of each job, ensuring authority for any additional work before this is completed.
- Collect any money/signed authority due prior to the release of a vehicle and ensure this is processed promptly.
- Log all guest complaints, passing relevant information to the manager and ensuring a speedy conclusion.
- Maintain records of all Service guests to enable guest follow-ups to be carried out.
- Comply with all FCA requirements and operate within legislative guidelines at all times.

**Work Pattern**

This is a permanent full-time position:

- Monday - Friday (08:00 to 18:00 with 1 Hour Lunch)
- Saturdays on a 1 in 3 rota basis (08:00 to 13:00)

**Successful applicants will possess and be able to offer;**
- Full UK Driving Licence with no major endorsements.
- Previous experience as an Automotive Service Advisor desirable
- Franchise experience is desirable
- Proven ability to handle conflicting demands
- Possess excellent communication, organisation an inter-personal skills
- Have the passion and ability to deliver an outstanding guest experience.
- Possess high levels of integrity and drive to succeed.
- Computer literate, including Microsoft Office

**_ Grange Motors and Cambria Automobiles are an equal opportunities employer. Your data will be held in line with the General Data Protection Regulations 2018. _


  • Service Advisor

    2 days ago


    Swindon, United Kingdom Perfect Placement Uk Ltd Full time

    **Service Advisor inSwindon.** Are you an experienced Service Advisor in Swindon? Are you looking for a new role as a Service Advisor in Swindon? Working as part of a team you will be responsible for booking in Vehicles for scheduled maintenance and services as well as repair and warranty work. You will be expected to sell Service Plans, additional work and...

  • Service Advisor

    5 days ago


    Swindon, United Kingdom Performance Resourcing Full time

    **Service Advisor** Swindon, Wiltshire £30,000 - £40,000 OTE/annum is achievable. We are looking for a **Service Advisor **for a **Franchised Car Dealership** in the **Swindon **area. **A Customer Service Star** who has the ability to work to deadlines and handle sensitive and confidential information. You’ll have excellent communication skills and...

  • Service Advisor

    19 minutes ago


    Swindon, United Kingdom Pembrook Resourcing Full time

    **Service Advisor** Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership. **The ideal Service Advisor -** - Previous experience in a service role is preferred. - A passion to deliver a high standard of customer service. - An organised individual who can deal with many...

  • Service Advisor

    5 days ago


    Swindon, United Kingdom JUST RECRUITMENT SOLUTIONS LTD Full time

    **Service Advisor Vacancy - Swindon - £35,000** Experienced Service Advisor Prestige Franchise Dealership £35,000 ote per annum As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works, service plans and...

  • Service Advisor

    2 days ago


    Swindon, United Kingdom Jago Consultants Ltd Full time

    Our client is a main car dealership, looking to recruit an experienced Service Advisor to join their team. Working as part of team, you will be focused on delivering a very high level of brand experience to your customers, committed to making a difference and wanting to join a company who can offer long-term career progression. **Service Advisor Role**: -...

  • Service Advisor

    5 days ago


    Swindon, United Kingdom JUST RECRUITMENT SOLUTIONS LTD Full time

    **Service Advisor Vacancy - Swindon - £35,000** Experienced Service Advisor Prestige Franchise Dealership £35,000 ote per annum As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works, service plans and...

  • Service Advisor

    2 days ago


    Swindon, United Kingdom JUST RECRUITMENT SOLUTIONS LTD Full time

    **Service Advisor Vacancy - Swindon - £35,000** Experienced Service Advisor Prestige Franchise Dealership £35,000 ote per annum As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works, service plans and...


  • Swindon, United Kingdom Gi Professional Full time

    Customer Service Advisor Swindon £26,000k Monday to Friday 8am till 5:30pm, working alternative Saturdays 7am till 12pm as overtime Swindon / Service advisor / 26,000k / Monday to Friday / Advisor / Customer service advisor Gi Group is looking for a Customer Service Advisor to join one of the lead car dealers in UK and worldwide. This role will suit someone...

  • Service Advisor

    3 days ago


    Swindon, United Kingdom Fish Brothers (Swindon) Ltd Full time

    Salary £26,000 with a potential OTE of £35k depending on experience. Benefits include 22 - 26 days holiday, life assurance, contributory pension scheme, competitive bonus scheme, healthcare cash plan, staff car purchase scheme. Fish Brothers is a multi-franchise car dealer group based in Swindon. We believe in going the extra mile for our customers. With...

  • Service Advisor

    7 days ago


    Swindon, United Kingdom Fish Brothers (Swindon) Ltd Full time

    Salary £24,000 with a potential OTE of £35k depending on experience. Benefits include 22 - 26 days holiday, life assurance, contributory pension scheme, competitive bonus scheme, healthcare cash plan, staff car purchase scheme. Fish Brothers is a multi-franchise car dealer group based in Swindon. We believe in going the extra mile for our customers. With...


  • Swindon, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Service Advisor, Permanent, Full time - No weekends, £21k annual salary **Customer Service Advisor** **Permanent** **37.5 hour week | Mon - Fri** **£21k annual salary** **Office Based in Swindon** **Your new role** As a customer service advisor, you will provide support to customers ensuring that queries are answered in a timely manner providing...


  • Swindon, United Kingdom Smart Recruit Online Full time

    Our Porsche dealership in Swindon is looking for an experienced Service Advisor to join our team and contribute to the success of the dealership. If you have experience of working in the automotive industry as a Service Advisor, we can provide excellent training to develop your skillset as we move towards the future of electric cars. Key...


  • Swindon, United Kingdom i2i Recruitment Consultancy Full time

    Customer Service Advisor Swindon £11.53 per hour Temporary, potential to go permanent My amazing client is looking for multiple Customer Service Advisors to join their team! The role: - Taking inbound calls regarding pensions and investments from either customers or financial advisers. - Handling telephone calls and answering questions - Transferring calls...


  • Swindon, United Kingdom Purely Recruitment Solutions Full time

    **Customer Service Advisor** **Swindon** **Full time permanent** **The Role** We are delighted to assist our client to recruit a Customer Service Advisor. Reporting to the head of reception this is a hands on role with specific responsibility for providing a prompt claims handling service. **Key Responsibilities**: - Provide timely and accurate...


  • Swindon, United Kingdom 911 Staffing Ltd Full time

    **About the Customer Service Advisor role**: - Monday to Friday - No weekends! - Working hours are 9am-5.30pm - £23K per annum - Temp to Perm role - Based in Stratton area (on main bus route) **Duties for the Customer Service Advisor role**: - Liaise with other internal team members - Complete reporting, ensuring that reports are accurate and submitted...


  • Swindon, United Kingdom Meriden Media Full time

    Our customers are at the heart of our business, and we’re passionate about everything we do to support our customers, communities, and the environment, which is why our **Customer Service Advisors** are so important to our business. We’re looking for committed individuals with a passion for providing high-quality customer service to join our Customer...

  • Customer Service Advisor

    23 minutes ago


    Swindon, United Kingdom Thames Water Utilites Full time

    We’re looking for people with a genuine passion for people and delivering excellent customer service to every customer, as well as the desire to learn and be the best you can be. We’re not looking for bags of experience, just a can-do attitude, a customer-first approach and a willingness to learn! As a Customer Advisor, your role is pivotal in ensuring...

  • Customer Service Advisor

    Found in: Whatjobs ES C2 - 5 days ago


    Swindon, United Kingdom Collab Talent Solutions Ltd Full time

    Customer Service AdvisorSwindonPermanentFull time£23.5k annual salaryHybrid working optionsWhat you will do * Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts. * Action all customer queries in line with the required processes and service level agreements. * Work as part of...


  • Swindon, United Kingdom i2i Recruitment Consultancy Full time

    **Customer Service Advisor - JANUARY START** **Swindon** **£11.53p/h | Temporary until May 2023 | Full Time | 37.5hrs**: **Monday - Friday 8:30 - 5:30PM | 1 in 3 Saturdays 9:30 - 12:30** My highly reputable client is looking for a customer service advisor to support their financial services. **The Role**: - Manage and respond to a high volume of inbound...


  • Swindon, United Kingdom Purely Recruitment Solutions Full time

    **Customer Service Advisor** **Fulltime - Mon-Fri** **Swindon** **£10.00 per hour** **Activities of the Role**: - Offering advice and guidance to customers - Managing customer enquiries over a broad range of services, including responsibility for ensuring that further actions are taken or requested as appropriate - Liaising with manager, qualified team...