Food & Beverage Team Leader (Casual)

3 days ago

Gateshead, United Kingdom Sage Gateshead Full time

**Reports to**:F&B Operations Manager, F&B Team Managers
**Location**:Sage Gateshead
**Working hours**: This is a casual position which includes evenings & weekends
**Salary**:SCP 18, £10.27 per hour

**About Sage Gateshead**

We are an international music centre based on the banks of the River Tyne. We are a unique venue where artists from across the world perform and audiences from a wide range of backgrounds come to hear, make, and enjoy all types of music.

We support local people to be creative, to develop a passion for music and put music at the heart of communities. Our artist development programme provides local artists with the opportunities they need to develop a career in music. We support young people to make music in our building and in the wider community through programmes such as In Harmony Newcastle Gateshead.

We believe our work makes life better for people in the North East. We’re building a creative, diverse, and passionate team and that’s where you come in

***About you**

Are you self-motivated, happy working in a team environment and flexible enough to adapt to a changing environment? If this sounds like you, here are some specific types of experience that will help you hit the ground running.

**You must have proven experience of**:

- Leading teams & staff training
- Good understanding of F&B operations, and Sage Gateshead’s clientele
- Experienced in both café & bar/cellar work

**Skills and knowledge**:

- Ability to work under own initiative Strong leadership skills, leading by example
- Excellent customer service skills
- Excellent interpersonal skills
- Ability to multitask and prioritise a varied workload
- A strong understanding of operational F&B requirements

**It also helps if you have**:

- Cash management experience
- Supervisor/Team Leader experience
- Barista and cocktail trained

**About the role of **Food & Beverage Team Leader**_ _**at Sage Gateshead**

Our F&B Team Leaders are key parts of our Audience Experience team. All F&B Team Leaders are direct representatives of Sage Gateshead; offering a welcoming, warm and professional service to our audiences and visitors. As well as being responsible for the F&B Team Members. You will work across our F&B outlets depending on business needs. This includes our bars, café, waiting team and brasserie. You will also work on our prestigious conferences and external hire events. Our F&B Leaders & F&B Team Members will only be permitted to serve/sell alcohol in accordance with licensing law. If you are under the age of 18 you will be allocated alternative duties within the F&B portfolio

**Your responsibilities**:

- Work as part of the Audience Experience and FOH Team to deliver excellent customer service
- Serve customers efficiently and appropriately, with a professional and warm manner
- To manage the Food & Beverage Team Members in the setting up of Food & Beverage areas ready for service
- To ensure that hygiene standards are met and exceeded
- Deputise for the Food & Beverage Team Mangers when required
- To serve customers using an EPOS till system in adherence with Company Cash Management Policy
- Cash Handling in adherence with Company Cash Management Policy
- Deliver exceptional customer service and attention to detail
- Ensure that the Food & Beverage Team Members are aware of their duties and responsibilities to up sell direct to customers by recommendation, specials and additional products to be promoted in customer sale opportunities
- Motivate staff and lead by example to increase our trip advisor rating and reviews
- Undertake duties as requested by your Line Manager
- Make drinks, including barista coffees when required [training will be provided]
- Operate table service for food and/or drinks as appropriate
- Work in tandem with the kitchen team to deliver efficient food service
- Ensure you are aware of allergens in any food/drink served. If you are in doubt refer queries to the on[1]duty manager immediately
- At all times comply with licensing law and internal policy pertaining to the sale and service of alcohol. If you are in doubt refer queries to the on-duty manager immediately
- Upsell and recommend products where appropriate
- Prep all outlets for service, and ensure that all outlets are correctly cleaned down at the end of each service run
- Ensure that your service area is kept clean and tidy throughout service and opening hours
- Proactively look for opportunities to enhance visitors’ experience during their time at Sage Gateshead
- Adhere to the correct uniform standards
- Report any incidents or equipment issues to relevant staff members as needed, following policy and procedure
- Report any customer complaints or feedback to relevant staff members as needed, following policy and procedure
- Comply with all food safety and hygiene measures - Proactively ensure that all back of house and front of house areas are clean and tidy at all times

**General**
- Develop an excellent knowledge of

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