Food Moderator

2 weeks ago

Gateshead, United Kingdom Team RH Fitness Full time

If you’re looking for a boring office job where you can hide behind your computer screen, then we’re not the place for you Everyone who works for Team RH is an exceptional person, creative, hard-working and talented. We have incredibly high standards and are on the hunt for world-class people who’ll blow us away with their talent and passion.

Before we get to the good stuff, we have a couple of ground-rules we want to make clear:

- Take pride in your appearance. No turning up for an interview in trainers and trackies - smart-casual is what we expect. If you can’t afford interview attire, let us know and we’ll see you right.
- If you think that doing a virtual interview from your bed is acceptable, jog on.
- We don’t employ smokers - we’re a health and fitness company and everyone who joins us should be clued up enough to know that smoking isn’t good for you or your health.
- Arrive on time for your interview. Unless you have a valid excuse, we won’t wait around for anyone who can't do the basics.
- Zero toxicity. Our culture is the most important thing here and we won’t stand for anyone gossiping or being negative in work. We have incredible, kind and caring people working with us and we’ll protect them at all costs.

Some people will turn their noses up at the above - that’s fine, they can go and work somewhere else. However, if you’ve read up to here and you think you want to join a team of world-class, super-driven and kind-hearted people, then let’s get to the good bit

As a part of our nutrition moderation team at Team RH, you’ll be responsible for ensuring we are providing an accurate and diverse range of food, drink and recipe data to our members. As we continue to grow our database, we’re looking for dedicated Moderators to join our team and help ensure the accuracy and quality of our database.

This job is based fully in house at our Team Valley offices and will be reporting into the CX Manager.

Hours for this position are Monday-Thursday 8am-5pm, Friday 8am-12:30pm.

This is a fixed term position on a 4 month contract.

**Responsibilities**
- **Recipe Data Input**: Enter food item profiles and related information into our database with precision and attention to detail. This includes nutritional information, ingredients, measurements, cooking instructions, and relevant tags or categories.
- **Content Review**: Review and evaluate user-submitted entries for accuracy, completeness, and adherence to our guidelines. Ensure that all entries meet our quality standards.
- **Quality Control**: Identify and correct any errors or inconsistencies in the database, such as typos, formatting issues, missing or incorrect information.
- **Categorisation**: Accurately categorise data into appropriate cuisines, dietary preferences, and special categories to enhance user searchability.
- **User Communication**: Interact with users to clarify accurate details, request additional information, or provide feedback on their submissions when necessary.
- **Continuous Improvement**: Suggest improvements to our data input processes and guidelines to enhance efficiency and accuracy.

**Skills and qualifications**
- Strong attention to detail and a commitment to data accuracy.
- Basic nutrition knowledge and an interest in cooking and food is a plus.
- Proficiency in using recipe databases or content management systems.
- Previous experience in data entry or content moderation is preferred but not required.
- Ability to work independently and as part of a collaborative team.
- Strong problem-solving and analytical skills.
- Excellent internal and external communication, both verbal and written - the last stage of our interview process includes a spelling, grammar and punctuation test. Please let us know if you require any reasonable adjustments prior to the interview.
- Familiarity with mobile apps, both Android and iOS.
- A bubbly and outgoing personality - the ability to start a conversation with customers with ease.

**Benefits**
- Free membership to our Team RH Life Plan.
- 25 days holiday + bank holidays.
- Generous discounts on all merchandise.
- Staff fun days and socials
- Many opportunities for career development, as well as opportunities for training and personal development.
- Enhanced sick pay, maternity and paternity pay.
- An incredible, fun and creative environment. We treat people like friends and family, not co-workers.
- Zero-toxicity, zero-BS.
- Free on-site gym.
- Smoke-free site.
- Half-day Fridays (applicable to some positions).
- Free tea, coffee and snacks on-site.

**Job Type**: Fixed term contract

**Salary**: £11.50 per hour

Expected hours: 37.5 per week

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Enhanced maternity leave
- Free parking
- On-site gym
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

**Experience**:

- customer service: 1 year (preferred)
- Data entry: 1 year (preferred)

Licence/Certification

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