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Refuge Team Leader

1 month ago

Pontypool, United Kingdom Cyfannol Womens Aid Full time

**Title**

Torfaen Refuge Team Leader
- Salary_

£25,000 (Rising to £25,500 after 6 months’ probation)

**Location & working Pattern**

Torfaen

Day shifts-9am-5pm and 10am-6pm, this is a static post due to the nature of the role and funding requirements.

All staff must work flexibly on occasions to meet the needs of women and children.

Successful applicant will be required to work some evenings and weekends.

Compulsory participation in the 3rd Tier out of hours on-call rota.

**Contract Type**

Permanent

**Hours**

35

**Accountable to**

Support Services Manager

**Purpose of the post**

To provide assistance in the management and delivery of high quality, responsive, specialist refuge support and services that enable people to feel safe, to be empowered, and to flourish in a life free from Domestic Abuse and Sexual violence

**Responsibilities**
As a senior member of the team, support the Services Manager to plan, deliver and evaluate high quality, trauma informed, person led services across Torfaen

To demonstrate and promote the organisation’s values, culture, and qualities

Lead the refuge team to enable women and children supported by the refuge services to achieve meaningful and impactful outcomes, led by them.

Line management responsibilities including supervisions, 360’s, inductions for the refuge team (staff, volunteers, and students).

Carry a smaller case load of 3 single women and families.

Oversee all rotas for refuge staff and make sure the refuges are adequately staffed at all times.

Work collaboratively with Torfaen Community Team Leader to ensure refuge, community and crisis referral paths are easily accessible are clear and concise, and to continue to promote a whole team approach.

Support women and children to have a voice and provide feedback within the organisation and the sector, including surveys, listening sessions and external opportunities

To oversee operational Health & Safety requirements within refuge services

To oversee housekeeping, maximise refuge occupancy and facilitate room turnarounds in a timely manner

Ensure accurate and timely records are maintained in relation to all aspects of the service, including inputting information into our Information Management System.

Assist with routine audits including MODUS data base recording system and developing improvement plans where appropriate

Identify training needs following audits, supervisions, observations etc, and co-ordinate training for the team.

Lead regular Refuge Team meetings and participate in Torfaen full team meetings

Support the Service Manager in compiling reports for Welsh Women’s Aid (WWA) Statistics and other relevant reports for projects and services

Attend Multi Agency Risk Assessment Conference (MARAC), core group and other similar meetings, ensuring completion of all tasks allocated to Cyfannol Women’s Aid (CWA).

Support the refuge team to when appropriate signpost and refer women and children to the services they wish to engage with for example social services, the police, parenting, health, legal, DWP, housing, homelessness, recreational, educational, and cultural services and also CWA’s other internal services.

Being responsive to requests from other members of the organisation for quantitative and qualitative data, including for example, the creation of case studies.

**General**

To represent the organisation at external meetings, public events, conferences, and similar ensuring that the organisation’s reputation is protected and enhanced.

To actively work in partnership with other agencies and organisations to achieve better outcomes for women and children affected by VAWDASV,

Participate in team meetings, supervision and appropriate training.

To work within the organisation’s policies and procedures at all times

Any other reasonable duties as required.

A current valid driving licence, access to a car and insurance covering business use is essential.

**It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances.**

Due to the nature of these roles, they are only open to female applicants (Exempt under the Equality Act 2010, pursuant to Schedule 9, Part 1). A disclosure obtained through the Disclosure and Barring Service is required for all posts.
A current valid driving licence, access to a car and insurance covering business use OR able to travel to offices and accommodation projects effectively.

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