Customer Service Hec

3 weeks ago


Tonbridge, United Kingdom Bond Recruitment Full time

03067 Home Emergency Claims work from home Full time 40 hours per week £21,000 pa

hours

Sunday 09:00 - 17:00 hrs

Monday 08:00 - 20:00 hrs

Tuesday 08:00 - 20:00 hrs

Wednesday 08:00 - 20:00 hrs

Total 40 hours per week

Do you have experience of organising plumbers and carpenters or other trades

Do you have customer service and administration experience?

Job Title: Home Emergency Claims

Location: Remote

Postcode: remote HQ TN9 1PP

Type: Full Time Permanent Remote Work From Home

Must attend training in Kent for 4 weeks

Salary £18,000 - £21,500 pa

Provide world class, full lifecycle claims handling and to act as the primary customer contact in managing a portfolio of Home Emergency claims

team operates between the hours of 8am to 8pm

A rotating rota which will have half the team on 8am to 4pm and the other half on 12 midday to 8pm

As you are flexible, so are we - this role comes with extensive work from home opportunities/part-time opportunities

Customer Service Focussed:
You will be regularly answering First Notification of Loss calls from policy holders

Effectively following FNOL scripts and internal processes to capture all new claims for operating perils within the department. (Some exclusions)

Providing excellent call handling service to customers/stakeholders

Setting customer expectations ready for the claims journey

Building policy-holder confidence by developing rapport and listening to each and every policy holder specifically

Checking that the policy covers the claims

Taking a methodical approach to each claim and working through the processes with each policy holder

Managing a high-volume portfolio of fast paced claims through prioritising by individual circumstances from set-up to settlement

Liaising between internal teams, third party suppliers and policy holders, ensuring that all are updated to ensure the smooth and timely progression of claims

Constantly seeking improvements in how we deliver excellent customer service

To continuously demonstrate the company values and embody this through all work practices

Ensuring that SLA’s and KPI’s are met and maintained consistently

To undertake any individual or team task or activity reasonably requested

Ideal experience

Understanding of when to call a plumber carpenter etc

Customer service experience

**Job Types**: Full-time, Permanent

**Salary**: £17,024.48-£21,000.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Tonbridge, Kent: reliably commute or plan to relocate before starting work (required)

**Experience**:

- insurance: 1 year (preferred)
- property or construction: 1 year (preferred)

Work Location: One location

Reference ID: 03067


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