Customer Services Manager

3 days ago


Tonbridge, United Kingdom TN Recruits Full time

A dynamic and pioneering Customer Services Manager is required to become part of our client’s exceptionally hard working and social Customer Services team, as they strive for the consistent delivery of excellence for their customers.

Responsibilities will include:

- Ensuring excellent level of customer service is consistently met
- Make rational decisions regarding discounts and refunds
- Resolve complaints through investigation and resolution
- Recruitment and onboarding of new employees and supporting in the delivery of training
- Hold regular staff meetings and performance review process

If you have a passion for all things customer service, have great empathy and a responsible attitude that cares and wants other to succeed, then our client would like to hear from you. Your potential will be unlimited

Location: Hybrid - Tonbridge office and home based

**Salary**: £27,000 - £33,000

Hours: Monday - Friday 9am - 5.30pm - flexibility will be required



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