Coach
6 months ago
Want to work somewhere fun and exciting, where you're actually listened to and valued?
Team RH are a no BS, anti-corporate health tech business, and we're on the lookout for talented, creative and unique people to join our team. If you’re looking for a typical, boring office job then we’re not the place for you. However, if you like voicing your new and exciting ideas and being part of an amazing team then we want to hear from you
We’re all about:
- Hard graft.
- Bold, out-there ideas.
- Making a real difference to people’s lives and the fitness industry.
- Treating people like friends and family, not co-workers.
- Zero toxicity, zero BS.
- A fun and creative environment.
- Free snacks, good coffee and great craic.
You will be expected to work fully in-house in our Team Valley office. This role is 37.5 hours per week working shifts Monday - Sunday.
**Roles and Responsibilities**
- Answer day to day coaching queries from our members, using all kinds of online communication (videos, voicenotes, messages) to provide a world class customer experience.
- Review members data and give specific feedback that is tailored to their individual needs.
- Monitor the Facebook Group and proactively reaching out to members who need support.
- Give advice to members with more specific requirements such as dietary restrictions, medical conditions, and fitness preferences.
- Respond to customer coaching escalations to support members with hitting and maintaining their goals.
- Work with the Head Coach to create engaging and onbrand content for members and social media platforms.
- Stay informed about the latest developments in nutrition, fitness, and weight loss strategies using this knowledge to support our members.
**Key things we’re looking for**
- Certification in personal training, nutrition coaching, or a relevant field (e.g., ACE, NASM, ISSA, Precision Nutrition).
- Proven experience in developing successful fat loss programs for clients.
- Strong communication and interpersonal skills for effective online coaching.
- Familiarity with various online coaching platforms and tools.
- Someone who trains regularly and understands the need and importance of tracking calories and macros.
- Tech savvy - must be IT literate, previous experience of using Zendesk or similar software would be highly beneficial.
- A genuine enthusiasm for Health and Fitness and passion for helping others.
**Benefits**
- Free membership to our Team RH Life Plan.
- 25 days holiday + 8 bank holidays.
- Generous discounts on all merchandise.
- Competitive salary.
- Free staff fun days and socials.
- Free staff gym
- Many opportunities for career development, as well as opportunities for training and personal development.
- Enhanced sick pay, maternity, and paternity pay.
- Smoke-free site.
**Salary**: £25,000.00 per year
Ability to Commute:
- Gateshead (required)
Ability to Relocate:
- Gateshead: Relocate before starting work (required)
Work Location: In person
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