Administrative Officer

3 weeks ago


Liverpool, United Kingdom Brook Street Full time

Administrative Officer - Resolution Centre Agent

Location: Liverpool

Pay rate: £12.84

Period of contract: 3 months

Remote working From Home

Full time: Monday to Friday, 37 hours per week, 8: 45 am to 17:09 pm with one hour lunch

Start date: As soon as security clearance has been passed

**Daily Duties/Responsibilities**
- Answering telephone calls in a polite and professional manner.
- Providing a complete and informed response on first contact to all customers.
- Accurately inputting all necessary information on internal IT systems within required time lines so that customer contact is recorded.
- Routing calls appropriately based on the information you receive.
- Committing to continuous improvement with willingness to take responsibility for identifying and/or implementing improvements.

**Essential Skills**
- Passionate to deliver excellent customer service
- Excellent interpersonal and communication skills
- Be able to work well individually as well as within a team, in a busy working environment
- Excellent telephone skills
- Efficient at using IT systems
- Patience

**Training**
- Holiday restrictions during training period: No holidays during the 4 weeks of training.
- Training will be during the hours of 9:00 am to 17:00 pm
- At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly_ diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best._
- _
- Brook Street is a Disability Confident Leader, and we have_ also hold Gold Award status from the Defence Employer Recognition Scheme._ _



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