Outpatient Coordinator

7 months ago

Cardiff, United Kingdom Spire Healthcare Full time

**Outpatient Coordinator | Cardiff | Full Time - 37.5hrs pw | Free Parking | Excellent Benefits |**

Spire Cardiff Hospital are looking to recruit an Outpatient Coordinator to join their established team.

Spire Cardiff Hospital is the largest, modern provider of private healthcare in Wales. We’re experts in a wide range of treatments and conditions, as well as being an orthopaedic centre of excellence, delivering exceptional quality of care for musculoskeletal (bone and muscle) related conditions.

**Duties and Responsibilities**
- To provide a first class and effective service to patients, visitors, consultants and all internal departments.
- To undertake administrative role in handling consultant clinic requests, written request for appointments, and other administrative activities as they occur.
- To have excellent computer skills - to be able to deal with all appointments, requirements via the SAP system
- To receive incoming calls from patients, consultants, secretaries, general practice and other key customers as necessary.
- To provide administrative assistance in the preparation of clinic lists, patient registration forms, charging and all other duties as determined by your team and/or manager
- Pay attention to detail to ensure a seamless customer journey
- To be aware of departmental policies and procedures
- To be professional at all times and, to be able to promote a friendly customer - focused attitude at all times
- Show a passion for customers and work in line with the Spire healthcare values and behaviours

**Who we're looking for**
- Fully computer literate
- First class oral, written and communication skills
- To work flexible hours over variable days
- Excellent Customer Service skills
- Motivated, enthusiastic and able to work as part of a team or on own initiative
- Excellent interpersonal and organisational skills
- Switchboard experience

**Working Hours**:

- Part Time 24 hours per week

Monday - Friday 08:00 - 20:30 and Saturday 08:00 - 13:00
Shifts vary on a rota basis - 08:00 - 16:00, 09:00 - 17:00, 10:00 - 18:00, 12.30 - 20.30

**Contract Type**:

- Permanent

**Benefits**

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

- 35 days annual leave inclusive of bank holidays (pro rata)
- Employer and employee contributory pension with flexible retirement options
- Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
- Free onsite parking

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

We commit to our employees well-being through work life balance, on-going development, support and reward.

About Us: At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We’re committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.

We have achieved our market leading position because of our Purpose, which is to _'make a positive difference to people's lives through outstanding personalised care' _. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.

About the Team: Spire Cardiff Hospital is the largest, modern provider of private healthcare in Wales. We’re experts in a wide range of treatments and conditions, as well as being an orthopaedic centre of excellence, delivering exceptional quality of care for musculoskeletal (bone and muscle) related conditions.

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