Contact Centre Team Leader

2 weeks ago

Hadleigh, United Kingdom Gallagher Full time

About Us:
Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND.

Overview:
**Contact Centre Team Leader**
- You will have an excellent understanding of the claims process, and act as a referral point for your team, providing support and guidance. As Team Leader, you will be expected to manage daily people management tasks, manage client expectations, ensure the continued development of staff and act as a role model to others._

**Responsibilities**:
Key Responsibilities:

- Supervision of team members to ensure Service Level Agreements are complied with.
- Ensure team has knowledge of Service Instructions and Policy Wordings.
- Liaise with clients to ensure their requirements are met, attending review meetings where appropriate
- Provide training and facilitate development of team in accordance with Gallagher Bassett Learning & Development Prospectus.
- Timely completion of appraisal process.
- Respond promptly to complaints where required.
- Ensure procedures are followed to maintain a high quality of claims handling.
- Complete regular quality assurance checks of your teams work to ensure minimum standards are being met.
- Assist Branch Manager in general office administration to ensure smooth running of office.
- Actively participate in the Gallagher Bassett training programme
- Comply with all Gallagher Bassett and office procedures
- Any other duties as required by Gallagher Bassett

Qualifications:
Position Specific Requirements:

- Previous Team Leader experience within a regulated environment
- Supports and encourages client service
- Demonstrates strong technical expertise and knowledge within the manager's scope of responsibility
- Has a clear understanding of Gallagher Bassett's Best Practices and drives to achieve them each and every day
- Exhibits strong listening as well as written and verbal communication skills
- Creates a positive work environment, treats others with respect, takes responsibility for developing others and inspires people to perform at their highest level
- Possesses a thorough knowledge and understanding of Gallagher Bassett's business objectives and how to implement them. This is combined with the ability to make sound decisions and execute accordingly based on that knowledge and understanding
- Proactive in all learning and development opportunities, and expected to study and obtain CII qualifications in line with the Gallagher Bassett L&D Policies

**Why CSA Ltd?**

CSA Ltd are a specialist independent Third Party Administrator based in Hadleigh, Essex. Registered & regulated by the Financial Conduct Authority. For over 30 years CSA Ltd have been providing bespoke services for some of the UK’s largest insurers, underwriting agencies & brokers. CSA Ltd is led by an experienced team which combines customer focus, high quality service values & an unbeatable passion for the job in hand. This is what makes us one of the market-leading claims handlers and customer service providers.

**What can CSA Ltd offer you**:

- Fully funded Qualifications, and Learning and Development Courses
- 25 Days Annual Leave, Plus Bank Holidays
- Pension Package
- Subsidised Gym Membership
- Life Assurance
- Group Income Protection
- Season Ticket Loans
- Gallagher Benefits Choice Portal
- Employee Stock Purchase Plan

Additional Information:
**Gallagher is Disability Confident Committed.** We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

If this sounds like somewhere you’d like to join, we'd love to hear from you

  • Contact Centre Team Leader

    2 weeks ago

    Hadleigh, Essex, United Kingdom Gallagher Full time

    About Us:Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...

  • Care Team Leader

    1 month ago

    Hadleigh, United Kingdom Runwood Homes Full time

    Care Team Leader Hours of work: 36-48 hours per week Rate of Pay: £13 an hour At Runwood Homes, we are proud of our reputation as a leading care home operator, providing compassionate, person-centred care to older people, including those living with dementia. It takes a truly special person, with inspirational passion and a kind nature to make...

  • Care Team Leader

    4 weeks ago

    Hadleigh, United Kingdom Runwood Homes Full time

    Care Team Leader Hours of work: 36-48 hours per week Rate of Pay: £13 an hour At Runwood Homes, we are proud of our reputation as a leading care home operator, providing compassionate, person-centred care to older people, including those living with dementia. It takes a truly special person, with inspirational passion and a kind nature to make...

  • Care Team Leader

    2 weeks ago

    Hadleigh, Essex, United Kingdom Runwood Homes Full time

    Care Team LeaderHours: 36-48 hours per weekPay Rate: £13 per hourAbout the Job: In our company, Runwood Homes, we take pride in being recognized as a top care home operator, offering compassionate and person-centered care to elderly individuals, including those with dementia. We are looking for a dedicated Care Team Leader to join our team.Your main...

  • Sales Support Team Leader

    2 weeks ago

    Hadleigh, Essex, United Kingdom Reed Procurement & Supply Chain Full time

    Are you experienced within Account Management leader and Customer Service team leader? Seeking a new role? Look no furtherOur client is seeking a Team leader to join their global team.You will provide excellent communicative customer service to their customers. Understanding their products to support increase wallet share. Managing stock levels, orders and...

  • Day Centre Manager

    7 hours ago

    Hadleigh, United Kingdom kestrel hr Full time

    Attached to the beautiful Magdalen House Residential Care Home in Hadleigh, on the outskirts of Ipswich, the team operate a daytime 'Dementia Cafe' centre for the local community.The Day Centre provides activities and support for people who join the vibrant community, and we are looking to welcome a dedicated and motivated person to lead the centre with the...

  • Team Leader

    3 weeks ago

    Hadleigh, United Kingdom The Tiger Group Full time

    Are you over the age of 21? - Do you have experience in Residential Childcare? - Do you have experience working with Emotional Behavioural Difficulties? - Is Safeguarding important to you? - Do you truly want to make a difference in the day to day lives of young people? - Do you want to be somewhere that you feel part of a family rather than just a number? -...

  • Relief Project Worker

    2 weeks ago

    Hadleigh, United Kingdom The Salvation Army Full time

    **Working hours**:As and when required **Interview Date**:To be Confirmed **JOIN OUR TEAM..** **One of the UK’s most inspiring and best known faith-based organisations, is looking for a passionate and meticulous Relief Project Worker to be part of the team at Hadleigh Training Centre Essex.** Hadleigh Training Centre has been providing training...

  • Relief Maintenance Person

    2 weeks ago

    Hadleigh, United Kingdom The Salvation Army Full time

    **Working hours**:As and when required **Interview Date**: To be confirmed The Salvation Army Hadleigh Farm Estate incorporates Hadleigh Training Centre, Rare Breeds Centre, and the Hub Café The work carried out across the Hadleigh Farm Estate reflects The Salvation Army's core Mission, 'Love God, Love Others' The Hadleigh Farm Colony was established in...

  • Relief Maintenance Person

    2 weeks ago

    Hadleigh, Essex, United Kingdom The Salvation Army Full time

    Working hours:As and when requiredInterview Date: To be confirmedThe Salvation Army Hadleigh Farm Estate incorporates Hadleigh Training Centre, Rare Breeds Centre, and the Hub Café The work carried out across the Hadleigh Farm Estate reflects The Salvation Army's core Mission, 'Love God, Love Others'The Hadleigh Farm Colony was established in 1891 by...

  • Head of Logistics

    3 weeks ago

    Hadleigh, United Kingdom LME Recruitment Full time

    Our client is a UK branch of a global leader in packaging supplying. They have a vast history spanning over 100 plus years! They have a fantastic team of packaging experts and a vast network of suppliers and storage facilities worldwide. They are recruiting for a Head of Logistics to join the team and continue delivering exceptional packaging solutions to...

  • Community Psychiatric Nurse

    2 weeks ago

    Hadleigh, United Kingdom Sanctuary Personnel Full time

    Sanctuary Personnel is currently looking for an experienced Band 6 Community Psychiatric Nurse (CPN) to take on a new ongoing contract role within the Intensive Outreach Team. Location: Hadleigh Pay Rate: £26.78 per hour (assignment rate) Contract Type: Locum, 6-month contract/ongoing block booking. Working hours: Monday – Friday, 37.5 hours per...

  • Community Psychiatric Nurse

    2 weeks ago

    Hadleigh, United Kingdom Sanctuary Personnel Full time

    Sanctuary Personnel is currently looking for an experienced Band 6 Community Psychiatric Nurse (CPN) to take on a new ongoing contract role within the Intensive Outreach Team.Location: HadleighPay Rate: £26.78 per hour (assignment rate)Contract Type: Locum, 6-month contract/ongoing block booking.Working hours: Monday – Friday, 37.5 hours per week...

  • Customer Service Advisor

    3 weeks ago

    Hadleigh, United Kingdom Gallagher Bassett International Ltd Full time

    **Customer Service Advisor** - Based in Hadleigh, Claims Settlement Agencies Limited are looking for Customer Service Advisor to join our fast growing team._ - *No experience required and full training will be given*_ **Primary Responsibilities**: - Answering customer enquiries over the telephone - Communicating with customers regarding their insurance...

  • Customer Service Advisor

    3 weeks ago

    Hadleigh, United Kingdom Gallagher Full time

    **Customer Service Advisor** - Based in Hadleigh, Claims Settlement Agencies Limited are looking for Customer Service Advisors to join our fast growing team._ - *No experience required and full training will be given*_ **Primary Responsibilities**: - Answering customer enquiries over the telephone - Communicating with customers regarding their insurance...

  • Customer Service Advisor

    3 weeks ago

    Hadleigh, United Kingdom Gallagher Bassett International Full time

    _Based in our Hadleigh (Essex) or Ipswich (Suffolk) office, Claims Settlement Agencies Limited are looking for Customer Service Advisor to join our fast growing team._ - *No experience required and full training will be given*_ **Primary Responsibilities**: - Answering customer enquiries over the telephone - Communicating with customers regarding their...

  • Customer Service Advisor

    4 weeks ago

    Hadleigh, United Kingdom Gallagher Full time

    **Customer Service Advisor** - Based in Hadleigh, Claims Settlement Agencies Limited are looking for Customer Service Advisors to join our fast growing team._ - *No experience required and full training will be given*_ **Primary Responsibilities**: - Answering customer enquiries over the telephone - Communicating with customers regarding their insurance...

  • Customer Service Advisor

    3 weeks ago

    Hadleigh, United Kingdom Gallagher Full time

    **Customer Service Advisor** - Based in Hadleigh, Claims Settlement Agencies Limited are looking for Customer Service Advisors to join our fast growing team._ - *No experience required and full training will be given*_ **Primary Responsibilities**: - Answering customer enquiries over the telephone - Communicating with customers regarding their insurance...

  • Recycling Operative

    5 days ago

    Hadleigh, United Kingdom Webrecruit Full time

    Are you looking for the right role for you? Then look no further. Recycling Operative Hourly Rate - £10.42 per hour (plus overtime and benefits) Hours - 41 hours per week Postcode of depot - IP7 6RH As a Recycling Operative at FCC Environment, we will train you to deliver a high standard of customer service to the public by actively encouraging reuse...

  • Deputy Home Manager

    2 weeks ago

    Hadleigh, Essex, United Kingdom Orchid Healthcare Full time £50,000

    Ipswich, £50,000 per annum Deputy Manager | Deputy Matron | Clinical Deputy Home Manager Nursing Home | Elderly Care | Dementia CareJOB DESCRIPTION: A permanent Deputy Home Manager post has become available in a nursing home in Ipswich, that specialises in elderly care. * Up to £50,000 per annum * Must be RGN with NMC PIN * 40 hours per week, 9-5pm * CQC...