Client Liaison Officer

2 weeks ago

Medway, United Kingdom Appointee Services Ltd Full time

The Client Financial Affairs Officer should actively contribute to providing an efficient and effective service to Appointee Services Ltd.’s customers. The Client Financial Affairs Officer must keep up to date on legislative and best practice changes relating to the services provided and ensure they work in line with the Mental Health Capacity Act 2005 and DWP Benefits and Care Act 2014.

This role is remote working with occasional customer visits

Responsibilities include but are not limited to:

- Undertake service visits when necessary
- Assisting with customer queries and escalating queries as and when appropriate, to cover duty when necessary.
- To undertake all work for identified key clients of Appointee Services Ltd in a timely and efficient manner, including paying bills, personal monies, appointee forms, letters of authority, budget plans, debt plans, managing standing orders and direct debits, liaising with care agencies and updating relevant software.
- Completing and checking of financial assessment forms for care contributions
- To prepare deceased client bundles for Deputy officer
- To prepare deputy client bundles for Deputy officer
- To prepare client relinquishment bundles for clients for sign off
- Assisting with the property service provided by Appointee Services Ltd, including undertaking property visits
- To report all safeguarding and mental capacity concerns to an appropriate person in a timely and effective way
- To build and maintain good working relationships with all customers, services, partners and agencies of Appointee Services Ltd, including timely communication
- To undertake research and development to develop new networking opportunities and identify new customers.

The Client Financial Affairs Officer is supervised by the Senior Client Liaison Officer and must ensure they attend and prepare for all booked supervisions. The Client Financial Affairs Officer must ensure the Senior Client Liaison Officer is kept up to date on all progress, new developments, concerns and issues in a timely and appropriate manner.

As an officer, you will play a crucial role in ensuring effective communication and coordination between various departments and stakeholders.

If you are a motivated individual with excellent communication skills and a passion for building relationships, we encourage you to apply. Join our team and be part of an exciting journey towards business growth and success.

**Job Type**: Part-time

**Salary**: From £12.10 per hour

Expected hours: 35 per week

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Medway: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Health and social care: 2 years (required)

Work Location: In person

Application deadline: 10/12/2023
Reference ID: Fulltime

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