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Events Supervisor

4 months ago

Barnsley, United Kingdom bpl Full time

**Location**: Barnsley Metrodome

**Hours of Work**: 20 hours per week which will involve flexible working

(shifts include days, evenings, weekends & Bank Holidays)

**Rate of Pay**: up to £11.29 per hour (£11,773 per annum) depending on age

Energetic and passionate about service, as an event supervisor you'll manage our friendly staff and oversee all aspects of event management whilst providing high standards of service, presentation and guest care for events held at one of the region's most popular attractions. As a real people person with supervisory experience, you'll enjoy working 'hands on' as part of a team, be able to think on your feet and will thrive in a busy and exciting workplace.

**OVERALL OBJECTIVES**:
1 To manage the day to day operation of events in a supervisory capacity.

2 To supervise all staff members and contractors within agreed job designated

areas and ensure the appropriate delegation of tasks.

3 To supervise and lead the safe working practices and systems of work throughout

any event at any BPL facility as directed by their Line Manager.

4 To provide, develop and empower other staff members in the delivery of excellent

customer service throughout our events.

**DETAILS OF DUTIES AND RESPONSIBILITIES**:
1 You will lead and supervise all job designations and contractors to ensure

customers receive a high quality service at all times.

2 You will lead the various staff designations and contractors under your agreed

responsibility level to ensure our events operate efficiently, effectively and safely.

3 Ensure all staff and contractors actively embrace a financial ethos when it comes to

housekeeping, hygiene and that care is always taken of the facility’s fixtures/furnishings

and equipment.

4 Effective day to day control of energy management along with systems of work and

staff education on how energy consumption is effectively managed throughout our events.

5 Responsible for ensuring a cohesive system of duty and supervisory control is

evident throughout our events to ensure a high standard of customer service is

consistently maintained.

6 Responsible for a consistent approach in duty handovers and that effective

communication takes place in order to ensure operational information is shared fully

across all departments during and prior to events.

7 Contribute proactively to ensure that BPL maintains IIP status along with working

towards achieving other industry bench marking standards of quality such as

Quest and Hospitality Assured.

8 Responsible for ensuring all company policies and procedures are followed and to

recognise and bring to line manager’s attention any requirement to review or amend.

9 Assist in setting and monitoring agreed budgetary targets.

10 Assist in co-ordinating the effective operation of employee working rotas,

authorising timesheets and maintaining records concerning employees; ensuring that

the Employment Policies are adhered to in liaison with the HR Department.

11 Assist in the effective induction and training of staff, and contractors working under your supervision.

12 Responsible for the daily maintenance of all plant and equipment, safe working

practices, licensing, health and hygiene, safety checks, and emergency procedures

in accordance with the Health & Safety at Work Act, Liqour and Entertainment Licensing Laws,

BPL’s Safety Policy and Codes of Practice including completion of associated documentation.

13 To ensure public order in the facility taking action to minimise vandalism and

hooliganism and for the general security of the venue including responding to

emergency call-outs as a nominated key holder.* (*where applicable)

14 To ensure that Licensing and Entertainment laws and regulations are

maintained and followed by all staff, at all times.

15 Assist BPL in developing its customer service ethos and continuously improving the

staff culture in how customer service is developed, viewed and provided.

16 Ensure the safe supervision and welfare of all staff involved in events including

delegation and management of duties performed.

17 Ensure an effective line of communication is in place to keep staff members informed.

18 Maintain high standards of cleanliness, to include supervision, audited

checks and facility building tours on shifts.

19 Assist and contribute ideas to develop the promotional strategies for events.

20 Undertake regular audited checks and facility building tours to ensure leaflets,

posters, menus and pricing information is available to customers at the facility in

the agreed formats and standards as part of your shift.

21 In a supervisory capacity develop strong teams which actively embraces continuous

improvement and enjoy a challenging working environment.

22 Assist line managers in the development of quality standards in ensuring every

service and facility is reviewed on an ongoing basis.

23 Take responsibility for identifying and pursuing training opportunities to i