Customer Service/sales Associate

2 weeks ago


London, United Kingdom OTF Transport Full time

**Role Overview**:
**Responsibilities**:

- Utilise platforms like Bark, Man + Van, Shift, Shiply, Same Day Courier Network, and Courier Expert to identify and secure job opportunities, translating them into tangible projects that align with our services.
- Provide comprehensive information regarding OTF Transport's services, pricing structures, and availability to potential clients, with the goal of converting enquiries into confirmed business.
- Initiate proactive outreach to leads originating from various sources, nurturing connections and effectively persuading clients to choose OTF Transport for their transport and removal needs.
- Collaborate seamlessly with the operations team to ensure a smooth transition from job initiation to successful fulfillment.
- Maintain accurate and up-to-date records of all customer interactions and sales-related activities using our CRM system.
- Stay well-informed about industry trends and competitor activities to identify promising avenues for business expansion.

**Requirements**:

- Prior experience in customer service and sales roles, particularly within the transport, logistics, or related sectors.
- Proficiency in verbal and written communication, showcasing a customer-centric approach.
- Familiarity with CRM systems and other sales tools, enabling efficient lead management, progress tracking, and customer record upkeep.
- Self-motivated, target-oriented, and capable of independently managing responsibilities.
- Strong negotiation and persuasion aptitude, vital for converting leads into lasting partnerships.
- Exhibit professionalism and adaptability when representing OTF Transport during varied customer interactions.

**Salary**: £10.50-£12.50 per hour

**Benefits**:

- Company pension
- Flexitime
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Flexitime
- Monday to Friday
- Overtime

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Direct sales: 1 year (preferred)
- Customer Service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: Hybrid remote in London

Expected start date: 21/08/2023


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