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Customer Service Representative

4 months ago


Hayes, United Kingdom Electric Car Scheme Full time

**Why Us?**
- Our people are at the heart of everything we do._
- If you’re looking for that next career step, fast progression, a truly supportive team and plenty of challenges then get in touch_

**The planet needs you, we do too**

**What you bring to the role**:

- 1+ years experience in customer service or after sales role, supporting in delivery of a software or professional service
- Extremely good people skills and excellent written and verbal communication skills
- You love to use a positive mindset to help customers overcome obstacles by identifying their concerns and providing solutions for them - a problem solver
- Highly motivated and driven to be part of a growing, successful team
- Excellent organisational skills and attention to detail

**What you'll be doing**:

- You will join our Customer Operations team and be responsible for shaping the future of the department
- Your key deliverable is ensuring our customers receive a 5* experience during the lifetime of their lease
- Helping to lead our customer support enquiries, you'll take management of our ticketing system.
- You’ll support our Sales teams to ensure they can also provide the best service possible to potential and current customers
- Help to manage the post-order and delivery process for customers and provide regular updates

**Company Benefits**:

- Hybrid working with 1-2 days in the office (Hayes, London)
- 25 days holiday + bank holidaysAdd 1 day holiday per year service + buy / sell up to 5 days each year
- Flexible work policy with options to take into account family care
- Best in class Family Friendly Leave and PayFor example, our Maternity leave (in year 1) is 6 weeks full pay and 6 weeks half pay. This increases to 12 weeks full pay, 8 weeks half pay after year 1.
- Use our own scheme to lease a vehicle through salary sacrifice and save 40-70% to drive a brand new electric car
- £500 pa. personal development budget
- £100 home office budget
- Vitality healthcare
- Pension
- Equity options - own a part of the business

**Why Work With Us?**
- Personal growth - join us as an early employee to fast track your progression opportunities
- Competitive salary, pension & incentives scheme to share in our success
- Voted 4.9 on Glassdoor
- Voted Top 100 Organisation to ‘Escape’ to in 2022 and in 2023 by Escape the City
- Certified Company on Otta
- Be part of our friendly, family-like culture, enjoy our benefits - we value our people, diversity and building a wonderful culture where we can thrive

**Compensation offered**:
Base salary: £26,000 - £30,000 per year

Equity: £3,000 - £30,000 equity through EMI Options
- Why wouldn’t you work for us?_

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- customer service: 1 year (required)

Work Location: Hybrid remote in Hayes