Client Customer Service Advisor

4 weeks ago


Sheffield, United Kingdom Glu Recruit Full time

Ref: 167

**Role**: Client Customer Service Advisor

**Salary**: £22,000-£24,000 depending on experience

**Location**: Sheffield (Central)

**The role**

Our Client Customer Service Team is responsible for supporting our Landlord and Letting Agent clients with any queries or issues they may experience. They handle a large volume of contact over the Summer when most students are moving into their new homes for the next academic year.

You will provide a great level of customer service, ensuring customer queries are resolved as quickly as possible and accurate information is provided to them.

You will work with our Account Managers to make sure our clients get a consistent end-to-end experience, making it smooth and effortless.

**Key responsibilities**
- Handle complaints or complex queries
- Working to targets for both quality of contact handling and volume
- Using CRM systems to manage contact
- Work with our Account Managers to support clients where needed
- Process administration tasks to ensure utility accounts are managed correctly
- Ensure data in our client portal is displayed accurately, spotting and resolving issues as needed
- Support clients to self-serve information through the client portal

**Skills and experience**
- You have at least 2 years’ experience in a similar Customer Service or Account Management role
- You have experience dealing with business customers or suppliers and know how to adapt your communication style accordingly
- You excel at providing a great level of customer service over the phone and a proven record of handling customer queries effectively
- You digest processes easily and are able to support others to understand them
- You understand the importance of meeting client needs in order to retain business
- You are able to write proficient communication
- You’re a team player who is happy to support others
- Calm under pressure - there are peak times when the majority of our student customers move into their homes creating large volumes of account
- Experience of the Energy/Utilities industry is beneficial but not essential. Full training will be given

Glu Recruit LTD are an equal opportunities employer and are acting as a recruitment agent in the hiring of this role.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£24,000.00 per year

Schedule:

- Monday to Friday

Work Location: One location



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