Business Support Administrator
3 months ago
**Business Unit: Records Management**
**Location: Tewkesbury (GL20 8TU)**
**Contract Type: Permanent - Full Time**
**Hours: 37.5**
**Salary: Competitive**
- Restore is offering a new, exciting opportunity for a self-motivated, competent team player with excellent attention to detail.
- As Business Support Administrator, you will be working as part of a team to provide high quality and comprehensive support, both internally and externally. You will act as first-line support to internal and second-line support to external users of our O’Neil Software system and associated online portals.
- You will be responsible for managing enquiries received into the helpdesk case management system in an efficient and effective manner, demonstrating great customer service and excellent attention to detail throughout.
- **RESPONSIBILITIES**
- Answer the helpdesk phone line and generate cases for all enquires received
- Always maintain system integrity and consistency
- Manage and control data within the O’Neil database and associated web portals vis imports, edits, and direct access
- Create suitable import files for upload and data supplied by the operation or customer
- Contribute to and work with the wider team to ensure service delivery priorities are met
- Carry out other duties as required by the Restore Management team
**ABOUT YOU**
- Computer literate (MSOffice 365, Excel / Outlook / Word)
- Ability to follow standard operating processes and work instructions and multitask
- Effective communication skills - both written and verbal
- Enthusiastic, proactive, strong interpersonal skills
- Excellent attention to detail
- Ability to maintain calm under pressure
- Excellent oral presentation and written skills
- We store and manage over 22 million items including archive boxes of document files, film and computer tape across a variety of secure storage facilities nationwide. Including cold war Air Force shelters for some of our heritage pieces we store on behalf of the leading museums.
- Our customers depend on us to manage their historical archives, and our team is proud to support them with their document management needs. From museums to the NHS, from the Ministry of Defence to Legal firms.
- **An Inclusive Approach**
- We are committed to becoming a great place to work, one that is inclusive, safe and where people can reach their true potential. We value the contribution that all our colleagues make and aim to have a company that recognises the diverse, multi-cultural society in which we live.
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