Administrator

1 month ago

Bodmin, United Kingdom Cornwall Staff Agency Full time

Our client, a large local authority based in Bodmin are seeking an Administrator to work within the Housing Options Service based in Bodmin.

You will play a key role alongside colleagues to organise, streamline and maintain effective procedures; with the aim of delivering effective, efficient, consistent and customer focused housing and administrative technical support.

The Role:
Based in the Bodmin offices

Monday to Friday9am - 5pm working hours£11.69 an hour with weekly payFixed term contract until minimum January 2024
-A DBS check is required for this role

About you:
NVQ2 or equivalent qualification or experience in business administration, finance or customer service field

Has sufficient knowledge and skills to be able to deal with the public effectively by communicating clearly in various methods of communicationDemonstrates good ability to resolve queries from business customers and the public, offering solution to challenging situations including defusing conflictsAbility to demonstrate experience of developing practical improvements to enhance the customer service and analytical skills enabling the identification of issues, evaluation of options and initiation of appropriate action
-On occasion the duties of the role may involve travel on a regular or occasional basis. It is a condition of employment that the role holder can exercise satisfactory travel mobility in order to fulfil the obligations of the role. For those journeys where an alternative form of transport is unavailable or impracticable the role holder will be required to provide a suitable vehicle

The Role - here are 6 main service areas that this role supports, and post holders may move between areas depending on changes in demand:
Nos Da Kernow - this is our highly successful early homeless prevention service which works in partnership with other agencies to provide intensive casework and support for those who are at risk of homelessness at least 56 days prior to them losing accommodation or living in other insecure accommodation/arrangements

Prevention and Casework & Reviews - this is the first point of contact for all people who are seeking advice about their housing situation, are threatened with homelessness or already homeless. The team provides immediate advice and interventions to people who are homeless that night or take immediate actions to ensure they do not become homeless. They will also triage and assess other people who approach to determine what statutory duties may or may be owed under Housing Act Part VII Housing Act 1996 (as amended) and allocate to our casework team
-Rehousing Welfare Support and Move-on - providing intensive support to homeless households in emergency and temporary accommodation to help them find, secure and move into a more settled home. In cases of breaches of accommodations Terms & Conditions or refusal of a suitable offer this team is responsible for ending the housing duty

Rehousing Homechoice - this team is responsible for maintaining and operating the Council’s housing register, and the administration of the Cornwall Homechoice based lettings scheme which delivers a single allocation scheme across Cornwall which includes registration, assessment and banding in line with relevant policies and procedures

Rehousing Temporary Accommodation & Site - this team leads on the provision of temporary accommodation and support to applicants placed in all forms of private rented emergency accommodation including the high tolerance supported accommodation. Co-ordinating the placements of applicants in emergency and temporary accommodation and ensure the Council meets its statutory homeless obligations through the provision of person-centred support, suitable and well-maintained accommodation
-Rough Sleeping Service - this team leads on supporting people who are sleeping rough, including assertive outreach, assessment of statutory duties under Housing Act Part VII Housing Act 1996 (as amended), provision of tenancy-related support once accommodated, and management of referrals to specialist accommodation and county-wide services, for example, Homeless Out of Hospital and Next Steps Mental Health

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