Outpatient Administrator

JOB PURPOSE
- To provide a smooth running clerical and administrative service to the Trust, this includes booking appointments, answering telephone calls and greeting patients on Reception desks
- To ensure that all data entries are made in a timely manner and by doing so, contribute to the achievement of the Trust’s targets, whether mandatory or local.
- To assist and support the team to ensure the delivery of a high quality service. This will require the use of good clerical, communication and interpersonal skills.

Do you thrive is a busy fast paced environment? Do you like to be constantly learning and developing in your role? Excellent, come and join us at DCHFT as a Outpatient Administrator

In this role you will
- Have the primary function of either a Receptionist, Call Centre Agent or Appointments Clerk. You will have input into the decision of which primary function suites you best
- You will have the opportunity to learn all of function and team skills
- Full training will be provided and no experience in a hospital setting is required

To excel you will have
- Recent experience in an office environment in a clerical/admin capacity
- Customer service experience
- Good communication skills with an empathetic approach

Responsibility for Patients
- Contact with patients will be direct, dealing with enquiries, face to face and on the telephone, making appointments and recording personal details.

Responsibility for Policy and Service Development
- The post-holder works with other members of the team to maintain and support departmental/Trust practice and procedures.
- The post holder will be required to follow all relevant Trust policies and adhere to department guidelines at all times.
- The post holder may be asked to comment on local policies and procedures where they relate to clerical issues.

Responsibility for Financial and Physical Resources
- Where designated by line manager ensure that adequate stationery stocks are available and other ordering where requested.
- The post holder has a duty of care in relation to all equipment and resources used in the course of work.

Responsibility for Staff
- The post holder may be required to demonstrate duties to new starters or other staff members if required.

Responsibility for Information Resources
- Efficient and effective use is made of the various computer systems to ensure the accurate recording of patient information and record-keeping functions.
- Filing and documentation is maintained using established Trust/departmental systems.
- Clerical systems are developed and maintained appropriately.
- Ensure a high level of confidentiality is maintained to ensure adherence to Health Records Operational Policy and Health Records Keeping Standards Policy.