Resource Scheduling Analyst
2 weeks ago
We are looking for an experienced **Resource Scheduling Analyst** to join our clients team in **the North East of England**
As a Resource Scheduling Analyst you will be responsible for producing weekly resource scheduling plans to fit client requirements and operational standards as well as supporting the generation and maintenance of advisor schedules, short term plans and associatedscheduling tasks.
**Key Responsibilities**: - Responsible for generation and day to day maintenance of advisor schedules
- Responsible for the generation and maintenance of short-term plans including break optimisation
- Scheduling of all offline activity for advisors in line with business and Client Models
- To review and optimise resource pre day position to ensure delivery is achieved
- To update, track and maintain the holiday requests, attrition, and shrinkage in IEX and the Weekly Headcount document
- Maintain Department Mailbox within agreed SLA’s
- Add all new starts to IEX in line with BAU process
**Key Skills / Experience Required**: - Experience in a similar service delivery role
- Excellent attention to detail
- Effective communication skills, both written and verbal
- Excellent Excel skills and ability to analyse data
- Strong Numerical skills
- Excellent IEX skills
- Knowledge of Avaya, Genesys, CC Pulse
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