Pensions Analyst

1 month ago


England, United Kingdom Longreach Recruitment Full time

Longreach Recruitment are supporting an established, well regarded and instantly recognisable global brand to recruit a Real Time Analyst for their expanding Workforce Management team.
Interested applicants MUST possess prior experience of working within a contact centre Resource Planning or Workforce Management team with exposure to real time / intraday management and ideally some scheduling (short term / on the day) capabilities.
The position provides a salary between £28’000 + Bonus + Market Leading Benefits Package

incorporating very generous Pension contributions, Life Insurance x 10 salary & broad flexible benefits
The role is offered with hybrid working, 2 days per week onsite with the remainder from home, operating Monday to Friday with a 35-hour working week
Real Time - manage and monitor ‘on day’ performance and adherence to schedules.
Provide performance reports to highlight areas of improvement or success against SLA.
Create short term schedules and manage their release, optmisation and adherence to plan.
Work closely with Operations to ensure they are supported from a Resource Planning & Real Time perspective.
Manage, schedule and own off-line activities such as team huddles, training, and workshop sessions.

Applicants MUST have current or recent experience of working within a contact centre Resource Planning or Real Time function.
Strong teamwork with a flexible and adaptable approach, able to work effectively with both new and existing systems/procedures as required.
Competent knowledge of using Excel produce performance reports.
Strong knowledge within contact centre resource planning, real time management and scheduling
Experience utilising WFM tools within a contact centre Resource Planning / Real Time environment
Longreach Recruitment are trusted and proven UK & EMEA recruitment experts within Resource Planning & Workforce Management, Analytics, and Customer Contact Technologies.
Follow us on Twitter: @longreachers Visit us on:
Apply Forecasting & Capacity Planning Analyst Are you an experienced contact centre Resource Planning professional with comprehensive experience of creating mid to long-term Forecast models and Capacity Plans to ensure accurate future demand profiling
Longreach Recruitment are hiring a Resource Planning & MI Manager for our clients’ multi-channel contact centre operation.The position would suite a Resource Planning professional with great capability of the ‘end to end’ planning process w
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